Support for Echo Frames and Carrera Smart Glasses
Get help using and troubleshooting common issues with your Echo Frames and Carrera Smart Glasses.
Spotlight
- Set Up Your Smart Glasses with Alexa (3rd Gen)
- Use the Alexa app to set up your Smart Glasses with Alexa (3rd Gen).
- Set Up Your Smart Glasses with Alexa (3rd Gen)
Getting Started
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Download the Alexa App
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Set Up Your Echo Frames (2nd Gen)
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Set Up Your Smart Glasses with Alexa (3rd Gen)
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How to Charge Your Smart Glasses with Alexa (3rd Gen)
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Smart Glasses with Alexa (3rd Gen) Fit Adjustments
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What Do the Lights on Echo Frames (2nd Gen) and Smart Glasses with Alexa (3rd Gen) Mean?
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Turn Your Echo Frames (2nd Gen) and Smart Glasses with Alexa (3rd Gen) On or Off
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Choose Your Wake Word on Echo Frames (2nd Gen) and Smart Glasses with Alexa (3rd Gen)
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Vision Insurance Reimbursement and FSA for Echo Frames (2nd Gen) and Smart Glasses with Alexa (3rd Gen)
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Echo Frames (2nd Gen) Optician Card (PDF)
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Echo Frames (2nd Gen) Optician Card (HTML)
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Smart Glasses with Alexa (3rd Gen) Optician Card (PDF)
Device Settings and Features
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Use Alexa with Echo Frames (2nd Gen) and Smart Glasses with Alexa (3rd Gen)
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Turn Echo Frames (2nd Gen) Microphones On or Off
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Personalized Music on Smart Glasses with Alexa (3rd Gen)
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How Does VIP Filter Work?
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Turn VIP Filter On or Off
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Set Up VIP Filter Reply and Alexa Hands Free Messaging (SMS) on iOS
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Turn Phone Notifications On or Off for Echo Frames (2nd Gen) and Smart Glasses with Alexa (3rd Gen)
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How Does Calling and Messaging Work on Echo Frames (2nd Gen) and Smart Glasses with Alexa (3rd Gen)?
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Multipoint Pairing on Smart Glasses with Alexa (3rd Gen)
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Set Up Multipoint Pairing on Smart Glasses with Alexa (3rd Gen)
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Turn On Top Contact
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Control Echo Frames (2nd Gen) and Smart Glasses with Alexa (3rd Gen) with Alexa Hands-Free
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Use Google Assistant and Siri on Echo Frames (2nd Gen) and Smart Glasses with Alexa (3rd Gen)
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Put Echo Frames (2nd Gen) Into Pairing Mode
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Use Echo Frames (2nd Gen) as a Bluetooth Headset on Your Computer
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Touchpad Controls on Your Echo Frames (2nd Gen)
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Button Controls on Your Smart Glasses with Alexa (3rd Gen)
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Adjust the Volume on Your Echo Frames (2nd Gen) and Smart Glasses with Alexa (3rd Gen)
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Turn On Auto Volume Control for Echo Frames (2nd Gen)
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Turn On Closed Captions on Your Alexa App
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Use Echo Frames (2nd Gen) and Smart Glasses with Alexa (3rd Gen) with your Smart Phone's Screen Reader
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Set Up Lock Screen Security with Alexa
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Use Sleep Mode with Echo Frames (2nd Gen)
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Use Your Voice to Check Battery Status on Echo Frames (2nd Gen) and Smart Glasses with Alexa (3rd Gen)
Device Software and Hardware
Troubleshoot
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VIP Filter Doesn't Work
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Reset VIP Filter Settings
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Echo Frames (2nd Gen) and Smart Glasses with Alexa (3rd Gen) Aren't Pairing with Your Phone
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Echo Frames (2nd Gen) Lose Bluetooth Connection
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Echo Frames (2nd Gen) and Smart Glasses with Alexa (3rd Gen) Are Having Trouble Connecting to the Network
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Echo Frames (2nd Gen) Aren't Holding a Charge
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Alexa Isn't Responding on Your Echo Frames (2nd Gen)
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Alexa App is Disconnecting from Echo Frames (2nd Gen) and Smart Glasses with Alexa (3rd Gen)
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Audio Isn't Playing from Echo Frames (2nd Gen)
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Reset Your Echo Frames (2nd Gen)
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Soft Reset Your Smart Glasses with Alexa (3rd Gen)
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Deregister Your Device
Talk to Your Optician
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Get Prescription Lens for Echo Frames (2nd Gen) and Smart Glasses with Alexa (3rd Gen)
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For Opticians: What Kind of Prescriptions Work with Echo Frames (2nd Gen)?
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For Opticians: Adjust Echo Frames (2nd Gen) for Fit
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For Opticians: Edging, Inserting, and Removing Lenses for Echo Frames (2nd Gen)
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Cleaning Echo Frames (2nd Gen) and Smart Glasses with Alexa (3rd Gen)
Learn More
