VIP Filter Doesn't Work

Your device isn't reading phone notifications or your VIP Filter settings aren't working.

If the VIP Filter isn't working:

Check that the VIP Filter under Phone Notifications is on in the Alexa app under your device settings.
Check that your smartphone isn't on Do Not Disturb mode.
Turn on phone notifications.
Turn on group messages if you want to hear from Groups.
Grant Alexa permission to read phone notifications from your smartphone's settings.
Turn off Pause New Requests in the Alexa app.
Make sure that the Alexa app is in the recently opened tray on your smartphone.
In the VIP Filter settings, turn notifications on and off for specific apps or contacts that aren't working.
Make sure you also turn on notifications for apps you'd like notifications from.
Make sure to tap your Echo Frames or Echo Buds within 5 seconds of receiving a VIP Filter Notification Prompt from Alexa.
On iOS devices, close and relaunch the Alexa app. On Android devices, Force Stop and relaunch the Alexa app.
Reset your VIP Filter settings.
Factory reset your Echo device.

Tip: If you're still having issues receiving notifications from messages or a specific app on your iOS device, it may be due to your phone's settings. Go to your phone's settings, and select Notifications. Go to the app that isn't working, then select Allow Notifications. Under Show Previews, select When Unlocked or Always.

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