How to Set Up Your Alexa Photo Frame

To get started, scan the QR code that appears on the Alexa Photo Frame screen using your smartphone. For a guided setup, follow the on-screen instructions to complete setup on the device.

Table of Contents

Basic Requirements

Before you begin, have the following ready:

  • Your Alexa Photo Frame, Stand, and Power Adapter.
  • Amazon Photos App.

Don't have an account? To make one, go to Create an Amazon Account.

  • An internet connection, including your Wi-Fi name and password.

Back to top

Meet Your Alexa Photo Frame

The Alexa Photo Frame has the following buttons and ports:

Front of the device:

  • Ambient light sensor
  • Touch screen

Back of the device:

  • Microphones
  • Microphones enable/disable button
  • Volume up/down
  • Speakers
  • Power port

Back to top

How to Set Up Your Device

Learn how to set up your Alexa Photo Frame, whether you bought it for yourself, are gifting it, or receiving it as a gift.

Getting Started

Choose your setup path below.

At purchase you will have the option to gift the device.

Set Up for Yourself

  1. Plug in your Alexa Photo Frame using the power adapter to turn it on.
  2. Select your Alexa Photo Frame's language.
  3. Use your smartphone to scan the QR code on the Alexa Photo Frame and open the Amazon Photos app.
    • If you don't have the app, you'll be prompted to download it.
  4. Follow the questions on the Amazon Photos app to set up your Alexa Photo Frame.
  5. Select and add photos from your Amazon Photos app to your Alexa Photo Frame.
  6. Add collaborators so other family members can contribute photos or select Skip.

Your device is set up and ready to use.

Set Up as a Gift

  1. Plug in your Alexa Photo Frame using the power adapter and turn it on.
  2. Use your smartphone to scan the QR code on the Alexa Photo Frame.
  3. Open the Amazon Photos app and sign in. If you don't have the app, you'll be prompted to download it.
  4. Select Prepare as a gift.
  5. Enter the name of the person you are gifting the frame to.
  6. Select and add photos to preload to the frame.
  7. A code will be sent to your email and the gift recipient's phone number if you enter their phone number. The recipient needs this code to set up their Alexa Photo Frame. You also have an option to record a message for the gift recipient.
  8. Add collaborators so other family members can add photos to the device, or select Skip.
    • If you got a gift code but didn't request it - Contact Us (https://www.amazon.com/help/digital/contactus)

Your Alexa Photo Frame is ready to gift.

Set Up as a Gift Recipient

  1. Plug in your Alexa Photo Frame using the power adapter and turn it on.
  2. Use your smartphone to scan the QR code on your Alexa Photo Frame.
  3. Sign into the Amazon Photos app. If you don't have the app, you'll be prompted to download it.
  4. Set up your device, including Wi-Fi. To set up your Wi-Fi, select the network when prompted on your device and enter your network's password.
  5. Enter the gift code sent to your phone or from the person who gifted you the frame.
Note: If you don't have your gift code, select the help button for additional resources.

The photos and voice message from the person who gifted you the device appear on your frame.

Your Alexa Photo Frame is ready to use.

Tip: Use the Amazon Photos app to upload and manage photos. Download the Alexa app to manage Alexa and additional settings.

To change your settings at any time, tap the screen and select settings.

Back to top

Privacy and Support

Your Alexa Photo Frame only listens when it hears you say "Alexa." When Alexa is listening, a blue light appears on the frame.

To turn the microphone off, press the Microphone button on your device. A red light on the mute indicator confirms the microphone is off. Alexa won't respond to your voice until you turn it back on.

You can review or delete your voice history at any time at Review Your Alexa Voice History. For more about how Amazon handles your data, visit the Alexa Privacy Hub.

Back to top

Troubleshoot Setup Issues

If setting up your device doesn't go as expected, try these suggestions:

  • If you get a login error or have forgotten your Amazon account password, you can reset your password. Go to Forgot Your Password.
  • If you can't find your network or connect to Wi-Fi, go to About Alexa Photo Frame Settings.
  • If you're having issues with your Wi-Fi password, contact your internet service provider.

For more help, visit Support for Alexa Photo Frame online or go to Help & Feedback in the Alexa app.

Back to top

Accessibility Features on Alexa Photo Frame

Alexa Photo Frame has a set of features designed to enhance user experience for customers with disabilities. This includes features like Tap to Alexa, captioning, the screen magnifier, and VoiceView. For more information, go to Accessibility for Alexa or Accessibility in Device Settings.

Back to top

You're Set Up, What's Next?

Once you've finished setting up your device, you can explore more features to improve your experience. You can learn more at these resources:

Back to top

Video Guide to Set Up Your Device

Back to top