How to Obtain Amazon Transaction Records After Identity Theft

Victims of identity theft, or law enforcement agencies on their behalf, may be entitled to certain records under the Fair Credit Reporting Act ("FCRA").

Victims of Identity Theft

If you have not yet done so, we encourage you to report suspicious activity to Amazon (including unauthorized activity in your Amazon account), by visiting Report Suspicious Activity. To report suspicious e-mails, phone calls, text messages, unsolicited packages, or gift card scams, please visit Report a Scam. For more information on how to protect your Amazon account, please visit Protect Your System.

If you are a victim of identity theft, you may request, at no charge, copies of records relating to fraudulent transactions that may have occurred at Amazon.

You can make a request using the following methods:

  1. If you have an Amazon account, you can access certain information through Your Account (https://www.amazon.com/gp/css/homepage.html) , where you can see Your Orders (https://www.amazon.com/gp/your-account/order-history?) , Your Addresses (https://www.amazon.com/a/addresses?) , and Your Payments (https://www.amazon.com/cpe/yourpayments/wallet?) .
  2. To access additional information relating to your Amazon account you can make a request through our Request Your Data portal (https://www.amazon.com/hz/privacy-central/data-requests/preview.html). There, you can request information like Your Orders, Your Addresses, Payment Options. You'll need to sign into the account for which you're submitting your request. For more information, please see our Request Your Personal Information page.
  3. If you don't have an Amazon account, can't access your Amazon account, need further records, or are seeking information relating to an Amazon subsidiary, you can submit a written request using either of the following methods:

    By Email:
    fcra-requests@amazon.com

    By Mail:
    Amazon Legal Department
    Attn: FCRA Records Requests
    P.O. Box 80161
    Seattle, WA 98108-9990
    United States

    Please include: (A) a copy of your government ID, such as a driver's license; (B) a copy of a police report concerning the identity theft or a government-issued Identity Theft Report available at https://www.identitytheft.gov/ ; (C) relevant details about the fraudulent transaction (for example, a transaction ID from your statements or the date of the transaction, if you know); and (D) a mailing address where we can send you copies of records, as well an email address or phone number where we can contact you if we have any questions.

    We’ll fulfill your request within 30 days, unless we need more information from you or as otherwise permitted by law.

Law Enforcement Only

If you are investigating identity theft on behalf of a victim or need information regarding an identity theft crime that may have occurred at Amazon, please submit a law enforcement request in the Law Enforcement Request Tracker (https://ler.amazon.com/us) . For more information, please visit our Law Enforcement Guidelines. You may also submit a request at the P.O. Box above.