Protect Your System
Some suspicious emails contain attachments and link to websites that try to install malicious software on your computer.
To increase the security of your account, we recommend enabling Two-Step Verification. When connecting from an unknown device, you need to enter a unique security code in addition to your password. For more information, see
Here are some tips to protect your account:
- If you entered your password on a website you think might be malicious, go to Password Assistance and change it immediately.
Do not share your Amazon credentials with third-party tools or sites. Sharing this information allows these tools to interact with your Amazon account as they are you, including making purchases and exporting your Alexa Voice history. Instead, consider using tools or websites that support secure Login With Amazon. To learn more about Login With Amazon, visit here.
- Keep your operating system and necessary plugins updated to the latest version available.
- Never place an order by email with a seller. These requests often intend to collect email addresses to launch a phishing or spam campaign. If you receive an email asking you to pay for an order by bank transfer, ignore this request and contact us.
- Only install software you need and that comes from verified sources.
- Ignore urgent pop-ups that tell you a virus infected your devices and asks that you click a link to fix the problem.
- Don't leave your devices unattended in public places.
- Select the option to connect manually to WiFi. Don't connect to WiFi automatically.
- Disable hotspots when not needed.
- Even if the name and password seem complex, change the name of your wireless network and any preset passwords your vendor provided.
If you receive a suspicious or fraudulent correspondence claiming to be from Amazon, we recommend that you report it immediately. Visit Report Suspicious Emails, Phone Calls, Text Messages, or Webpages for more information.
