Buying Large Appliances on Amazon.com

When you purchase an eligible large appliance on Amazon.com, we'll handle everything from delivery to setup.

Large appliances include items like refrigerators, stoves, dishwashers, and washer and dryer units. To be eligible, items must be from one of our select brands and shipped and sold by Amazon.com.

If your purchase is eligible and the service was selected at checkout, our specialty carrier will deliver, uncrate, set up, connect, and test your new appliance upon delivery to make sure it works correctly.

Upon delivery, the carrier will:

  • If applicable, relocate your old appliance to an accessible location within your residence.
  • Connect your new appliance to existing home utilities per product-specific guidelines supplied by the manufacturer.
  • Level items and verify that the product is in working condition.
  • Install a manufacturer-provided anti-tip device to secure your item and prevent it from tipping.

Important: If you decline to have a manufacturer-provided anti-tip device installed on your item at the time of delivery, the carrier will not connect, install, or assemble the product. Instead, the carrier will deliver your item to a room within your residence.

Once everything is completed, all packaging materials will be removed.

The carrier will not:

  • Remove their shoes, though caution and care will be exercised to protect your home and merchandise.
  • Lift or hoist merchandise over banisters, or other obstructions, or through windows, to complete delivery.
  • Use customer-supplied, existing, or used connectors, with the exception of venting.
  • Reconnect relocated appliances to home utilities.
  • Relocate used appliances to a different address.
  • Perform carpentry, electrical, or plumbing work.
  • Install appliance trim kits.

Haul-Away

Currently, only large appliances that are shipped and sold by Amazon.com are eligible. Click on these links for more detailed information on each qualifying appliance:

If a haul-away service was selected at the time of purchase, the carrier will remove and dispose of your old appliance. Items that are picked up and hauled away cannot be returned once they leave the premise. Items that contain dangerous or hazardous materials are not eligible for Haul-Away. The carrier has the sole discretion to refuse pick up and haul away due to dangerous or hazardous cargo.

Note:
  • An adult must be present upon delivery and throughout the entire delivery service.
  • In the event proper utilities and shutoffs are not available at the time of delivery, a complete hook up will not be possible. Instead, the carrier will deliver your new appliance to a room within your residence.
  • If your large appliance is not eligible for our Delivery & Hook Up or Delivery, Hook Up & Haul-Away services, place your order using one of the other Special Delivery Options for Large and Heavy Items available at checkout.