Special Delivery Options for Large and Bulky Items

When you place an order for an item that is too large or too heavy to ship via our regular carriers, we'll provide special delivery options at checkout. Special delivery options availability is based on item and zip code eligibility.

All of our special delivery options allow you to choose a delivery date that is convenient to you during checkout. For more information about this feature, go to Scheduled Delivery. If you ordered from a third-party seller, other options may be available. See Ordering a Large Item from a Third-Party Seller.

If your item and delivery address are eligible, you'll be able to pick from a range of special delivery options during checkout. Additional fees may apply based on your selection.

Special delivery options for large and bulky items include:

Front Porch Delivery

The carrier will leave your package in a secure location next to your front door. You do not have to be present for the delivery.

Note: If you live in an apartment complex or gated community, an adult must be present to grant access to the gated area or to your building so that the package can be delivered to your front door.

Inside Entryway

The carrier will deliver your package inside your residence in the first secure location next to the front door. An adult must be present upon delivery.

Room of Choice

The carrier will deliver your package to a room within your residence. An adult must be present upon delivery.

Deluxe Delivery & Unpack

The carrier will deliver your package to your Room of Choice within your residence. The service includes unpacking of the item, removal of all packaging materials, as well as Instant Returns. Instant Returns lets you return your item for any reason and is free of charge. An adult must be present during the service appointment.

Deluxe Delivery & Assembly

The carrier will deliver your package to your room of choice within your residence and assemble your item. The service includes unpacking and assembly of the item, removal of all packaging materials, as well as Instant Returns. Instant Returns lets you return your item for any reason and is free of charge. An adult must be present during the service appointment.

California Mattress Haul Away: For new mattress products sold by Amazon.com and shipped to customers in California, Amazon offers customers the option to have their corresponding used mattress products picked up for recovery, at no additional cost. The mattress is subject to inspection prior to removal for any contaminates which could lead to an extra charge or inability to remove mattress.

If you have purchased a mattress, futon mattress, or box spring from Amazon.com with delivery to a California address, and you did not select or receive a pick-up of your used mattress product, please contact us to review your order.

Grill Assembly and Haul Away: Our service providers are not licensed to work with natural or propane gas and, as such, can't connect your grill to any gas source during the assembly of your new grill or removal or your old one.

Customers who purchase Grill Assembly or Haul Away services are responsible for turning off the fuel source before the service appointment and for connecting (or disconnecting) their grill from the fuel source.
Note:
  • We do not install or remove built-in grills. If your current grill is wired directly into a wall (meaning there's no plug to disconnect), it must be disconnected before the delivery of your new grill. Please remove or empty the grease trap from your free-standing grill before your haul away appointment.

If you need assistance in either disconnecting your old grill or connecting your new one, Amazon.com always recommends that you contact a local certified technician to do the work.

Note:
  • Unless purchased separately or as part of our Deluxe Delivery and Assembly delivery package, assembly is not included during delivery.
  • If you purchased your item through a third-party seller on Amazon.com, go to Ordering a Large Item from a Third-Party Seller for additional information.