Delivery and Service Options for Heavy and Bulky Items

When you place an order for a large, heavy, or bulky item on Amazon.com, we'll provide special delivery and service options at checkout. Availability is based on item and zip code eligibility.

If your item and delivery address are eligible, you'll be able to pick from a range of special delivery options during checkout. Additional fees may apply based on your selection.

If you ordered from a third-party seller, other options may be available. See Ordering a Large Item from a Third-Party Seller.

Special delivery options for large and bulky items include:

Front Porch Delivery

The carrier will leave your package in a secure location next to your front door. You do not have to be present for the delivery.

Note: If you live in an apartment complex or gated community, an adult must be present to grant access to the gated area or to your building so that the package can be delivered to your front door.

Delivery to your room of choice

The providers will deliver your package inside and place it in your preferred location. An adult must be present upon delivery.

Delivery and assembly

The providers will deliver your item to your room of choice, inspect it for any visible damage, and assemble it per the product instructions. For safety, the providers will not move your item to a different location after it's been assembled. An adult must be present during the service appointment.

Delivery and haul away

When you select a delivery service that includes a haul-away portion, the providers will deliver your new item to your room of choice, complete the selected service, and remove and dispose of one old item of the same type when they leave*. Items that weigh more than 300 lbs., are severely damaged, or present a health or safety hazard are not eligible for haul away. Large or bulky items should be disassembled as much as possible before your appointment. An adult must be present during the service appointment.

Delivery and installation (or setup)

The providers will deliver your item to your room of choice, inspect it for any visible damage, and install it per the product instructions. They will connect your new item to existing power and water outlets, provide standard parts needed for installation, and connect it to your wireless network (Wi-Fi) if applicable. For safety, the providers will not move your item to a different location after it's been installed. An adult must be present during the service appointment.

Delivery and unpacking

The providers will deliver your item to your room of choice, inspect it for any visible damage, and place it in your desired location if no defects or damage are found. An adult must be present during the service appointment.

Professional assembly

This service is scheduled separately from your delivery. The providers will unpack your new item, inspect it for any visible damage, and assemble it per the product instructions. For safety, the providers will not move your item to a different location after it's been assembled. An adult must be present during the service appointment.

Professional haul away

This service is scheduled separately from your delivery. The providers will remove and dispose of one old item of the same type when they leave. Items showing signs of bodily fluids, hazardous materials, or infestation are not eligible for removal service. Please remove all accessories from the item before your appointment and ensure the path is clear. An adult must be present during the service appointment.

Professional installation (or setup)

This service is scheduled separately from your delivery. The providers will unpack your new item, inspect it for any visible damage, and install or configure it per the product instructions. An adult must be present during the service appointment.

Note: Providers are unable to run new wiring. An existing connection or outlet must already be in place at the installation location.

Professional TV wall-mounting

This service is scheduled separately from your delivery. The providers will unpack your new TV, inspect it for any visible damage, and mount it on your wall per the product instructions.

Note: Providers can only mount on standard drywall surfaces. The providers will power up your new TV, connect it to your existing devices, and conceal wiring (up to 6 ft.) in a plastic enclosure. An adult must be present during the service appointment.

Mattress haul-away services in the State of California: For every purchase of a single mattress or box spring sold by Amazon.com and shipped to a California address, Amazon offers the option to have one old mattress or one old box spring picked up for recovery at no additional cost. The mattress is subject to inspection prior to removal. Contaminants may result in an extra charge or, in some cases, refusal of the removal service.

If you have purchased a mattress or box spring from Amazon.com with delivery to a California address, and you did not select or receive a pick-up of your used mattress product, please contact us to review your order.

Gas appliance assembly and haul-away services: Our service providers are not licensed to work with natural or propane gas and, as such, can't connect your grill to any gas source during the assembly of your new grill or removal of your old one.

Customers who purchase assembly or haul-away services are responsible for turning off the fuel source before the service appointment and for connecting (or disconnecting) their grill from the fuel source.

Note:

We do not install or remove built-in grills. If your current grill is wired directly into a wall (meaning there's no plug to disconnect), it must be disconnected before the delivery of your new grill.
For grills specifically, please remove or empty the grease trap from your free-standing grill before your haul-away appointment.

If you need assistance in either disconnecting your old grill or connecting your new one, Amazon.com always recommends that you contact a local certified technician to do the work.

Note:

Unless explicitly specified in the name or description of the service you selected, assembly, installation, setup, wall-mounting, and haul away are not included.
When you add assembly, installation, or another professional service to an eligible large item shipped and sold by Amazon.com, your service may include Instant Returns. Instant Returns lets you return your item for any reason at no additional charge.
For heavy or bulky items that are not eligible for Instant Returns, other options may be available. For more information, refer to the Amazon Return Policy.
If you have a problem, with a service order placed on Amazon.com, you may be eligible to file a claim under the Amazon A-to-z Guarantee. For more information, go to A-to-z Guarantee.