Ordering a Large Item from a Third-Party Seller
When you order a large item from a third-party seller on Amazon.com, additional delivery or service options may be available at checkout. Availability varies by seller and zip code eligibility.
For orders not fulfilled by Amazon, the seller will handle shipping and delivery. For more information about third-party sellers, go to Ordering from a Third-Party Seller.
For large items shipped and sold by a third-party seller, one of the following options may be available at checkout:
Doorstep Delivery
The carrier will leave your package in a secure location next to your front door. You don't have to be present for the delivery.
Important: If you live in an apartment complex or gated community, an adult must be present to grant access so that the package can be delivered to your front door.
Scheduled Delivery
You select your delivery date and time at checkout. The providers will deliver your package inside and place it in your preferred location. An adult must be present upon delivery.
The carrier may contact you to confirm the appointment. Make sure your email and phone number are up to date in Your Addresses.
- If the seller offers none of the options above, contact the seller directly to request an update on the delivery of your item. For more information on how to contact the seller, go to Contact Third-Party Sellers.
- If you have a problem with an order placed with a third-party seller, you may be eligible to file a claim under the Amazon A-to-z Guarantee. For more information, go to A-to-z Guarantee.
- If the item you received is damaged or wrong, notify the seller immediately, refuse delivery, and contact us.
- For information about other shipping methods or professional services we offer, go to Delivery and Service Options for large and Bulky Items.
