Contact a Third-Party Seller
Third-party sellers can be contacted in two ways: Before ordering via the product detail page and after ordering via Your Orders. First check if the listing is eligible for Amazon Prime or if the seller participates in Customer Service by Amazon. If so, Amazon Customer Service is happy to help answer your questions.
Want to contact a seller after ordering? Go to
Contacting a seller after ordering
To connect with the right customer service team after placing your order:
- Go to Your Orders.
- Select your Third-Party item.
- Select the most relevant option for your query. Based on your order type and delivery status, options may include:
- Problem with order
- Get product support
- Return items
- Ask Product Question
- Follow the on-screen prompts.
- Depending on your query and order type, you’ll either be:
- Provided with the option to email the third-party seller.
- Directed to the service (for example the Online Returns Center) or information you need.
- Connected to Amazon customer service.
Contacting a seller before ordering
To send a pre-order message to a Marketplace seller:
- Select the name of the seller on the product detail page.
- Select Ask a question.
- Use the Seller Messaging Assistant chat to send your message.
Seller responses
The seller will respond to you within 48 hours:
- Find and manage all seller correspondence in the Message Center under the Buyer/Seller Messages tab.
- If the seller doesn't respond within 48 hours, check if your order is covered by our A-to-z Guarantee.
