Find a Missing Item from Your Order

Find a missing item shipped by Amazon

If you received your shipping package and an entire item shipped by Amazon is missing, do the following:

1. Go to Your Orders and check if the missing item is in another shipment.
2. Select Track Package to find the delivery date for the shipment.
3. If there is no tracking information for the missing item, Customer Service will assist you. Otherwise, you can follow the recommendations in this page.

Find a missing item shipped and sold by a third-party seller

If the item missing from your package is shipped and sold by a third-party seller, contact the seller for assistance. Go to Contact a Third-Party Seller.

Learn how to identify orders shipped and sold by a seller by visiting Ordering from a third-party seller.

Part of an item is missing

Double check to confirm that the part is missing from the product packaging. If you can’t find it, contact the product's manufacturer for assistance.

Manufacturer contact information can be found on the product packaging, in the paperwork included with the product, or by searching the Internet.

If you can't find contact information, or if they can't help, you can return the item. Go to Your Orders and select Return or Replace Items.

Entire shipping package is missing

• If the tracking info shows as delivered but you can't find the package, go to Find a Missing Package That Shows as Delivered for more information.
• If the tracking info shows as undelivered, go to Undeliverable Packages.

You received an empty package

• If your order is shipped and sold by a third-party seller and you receive an empty shipping package, contact the seller directly for assistance. Visit Contact a Third-Party Seller.
• If your order was shipped by Amazon and you receive an empty shipping package, contact our Customer Service within 30 days of expected delivery. We'll do everything we can to help.

Not what you’re searching for? Try these pages:

• Track your package
• Late deliveries
• Your Orders
• Message Center