Troubleshoot Amazon Temperature Sensors for Smart Thermostat
What to try if your Amazon device's temperature sensor feature isn't working correctly with your Amazon Smart Thermostat.
Temperature sensing is a feature on the following devices:
- Echo (4th Generation)
- Echo Dot (5th Generation)
- Echo Dot with Clock (5th Generation)
- Amazon Smart Air Quality Monitor
If your compatible temperature sensing device isn't working correctly with your Amazon Smart Thermostat, try these troubleshooting tips:
- Reset the sensor by unplugging the temperature sensing device, plugging it back in, and waiting 10 minutes.
- Make sure that the temperature sensing device isn't in direct sunlight, near vents, or near areas with poor airflow. Don't cover the temperature sensing device.
- If your Echo device or Amazon Smart Air Quality Monitor doesn't appear in the Alexa app as an option for temperature sensing:
- Make sure that the device has been active within the last 90 days.
- Make sure the device and your Amazon Smart Thermostat are on the same account. In the Alexa app, go to Devices and select your device. Then, select About to identify which account the device is registered to.
- Make sure that your Amazon Smart Thermostat is turned on. The list of available sensors appears only if the thermostat is turned on and set to "heat," "cool," or "auto."
- Make sure that your Amazon Smart Thermostat has the latest software version by restarting. Gently detach the device faceplate from the wall plate, wait a few seconds, and reattach it. Once the device boots up, it checks for the latest software version and updates.
