Identify an Amazon Charge
Refer to the table on this page to identify an Amazon marketplace charge, an Amazon digital charge, an Amazon Prime payment, an Amazon Pay transaction, or a bank authorization.
To review your Amazon transactions history, visit Your Transactions
For help identifying the unknown charge, refer to the list of commonly seen descriptors on bank/card statements.
| Descriptor | Type of Charge |
|---|---|
| AMZ*Prime Shipping Club amzn.com/bill AMAZON PRIME*A1B2C3D4Eamzn.com/bill |
Charges related to Amazon Prime |
| Amazon.com*PMT SVC 866-749-7545 AMZ*(Company Name - e.g., Build, Age of Learning, ABC Mouse, etc.) amzn pmts (checkout) amzn.com/pmts, Kickstarter |
Charges related to an Amazon Pay order |
| Amazon.com AMZN.COM/BILL Amazon Bookstore POS Amazon Amazon Merchandise AMAZON MKTPLACE PMTS AMZN Mktp US *A1B2C3D4E |
Charges related to an Amazon.com purchase |
| Amazon Digital Svcs amzn.com/bill Video on Demand |
Charges related to an Amazon Digital Service:
|
| AmazonFresh amzn.com/fresh |
Charges related to an Amazon Fresh order |
| Amazon Retail LLC |
Charges related to an Amazon Books purchase |
Unknown charges are, most of the times, explained by one of the following cases.
Amazon Prime Payments
If you're an Amazon Prime member, you are charged monthly or annually, depending on your plan. Access your Prime membership at Manage Your Prime Membership.
Amazon Digital Services Charges
If you purchased a digital service, such as a Prime Video channel subscription or Kindle Unlimited, you are charged monthly. Access your digital service charges at Your Digital Orders.
Bank Authorizations
Amazon contacts your bank to confirm your payment method when you place an order. This authorization appears on your statement but is not an actual charge. Learn more at Authorizations.
Cancelled Orders
If you cancelled an order before it shipped, an authorization might be visible on your statement but is not an actual charge. Learn more at Authorizations.
Amazon Pay Transactions
Amazon Pay orders begin with 'P01' and are 14 digits long. Check your Amazon Pay Account for your order history. Visit the Amazon Pay Help pages for assistance.
Retrocharges
A retrocharge happens when we need to collect payment for an item you received a refund for but didn't return the item(s) as required. To avoid being charged, return the item within 30 days of receiving your return label.
If you received a lost item after getting a refund, return it within 7 days using the return label from Your Orders.
If you decide to keep an item after receiving an advance refund, your original payment method will be charged for the item's price and applicable taxes.
Once your return is received, we'll verify that all required items are included. If confirmed, any pending charges will be canceled or automatically reversed.
Note: Some orders are exempt from return requirements. Visit Nonreturnable Items for more information.
Split Orders
Sometimes, an order can be split into multiple shipments or sent to different addresses. In these cases, Amazon charges your payment method when each part of the order is shipped. This is why you have separate charges on your statement.
Access Your Transactions to match the charge amounts and dates on your statement with the associated order number.Other common scenarios
- A family member, friend, or coworker with access to your card placed an order.
- You have additional cards associated with the credit or debit account.
- A back-ordered or preordered item shipped.
- A gift order shipped.
