Nonreturnable Items

According to our return policy, there are some items purchased on amazon.com that you can't return. Among them are digital items, cards, and products that are unsafe for return. Devices are also non-returnable more than 30 days after delivery.

Some products are nonreturnable, such as perishables, products that may pose potential health and safety risks once sold, products with shipping restrictions, customized products made specifically for you, redeemable products, Amazon Pharmacy products, and digital products.

There are also products that are Final Sale, such as Trading Card Games and Collectibles, and specific discounted items which are nonreturnable and non-refundable.

Review the product's listing page before purchasing to confirm if it is not eligible for return. However, if an item arrives damaged, defective, unusable, materially different from what was ordered, please contact Customer Service.

Note: Contact the manufacturer directly for service, Warranty, return, and refund information. Their contact information should be in the product manual or on the packaging for the item.

Examples of nonreturnable items

Hazardous Material

  • Items classified as hazardous materials, such as flammable liquids or gases

Devices

  • Computer laptops, desktops, and Kindles more than 30 days after delivery. Access our Our Return Policies

Digital

  • Downloadable software products
  • Open software
  • Online subscriptions after you accessed them

Cards

  • Gift cards (except as required by law)
  • Prepaid game cards (for example, World of Warcraft, Xbox 360 Live, Wii Points)

Amazon Bulk Liquidations Store

Final Sale

  • Discounted items that are marked as "Final Sale"
  • Collectibles such as Trading Card games and Funko Pop figures and accessories

Others

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