Cancel Items and Orders

You can cancel physical items or orders that have not shipped yet by visiting Your Orders.

You can cancel items Fulfilled by Amazon or shipped and sold by Amazon that haven't entered the shipping process.
Orders sold and shipped by a third-party seller can typically be canceled within one business day.
Once an order is in fulfillment, sellers are required to approve cancellation.
To cancel an order that has not entered the shipping process, follow these steps:

Visit Your Orders.
Find the order that you want to cancel and select the item .
Select View or change this order, then select Cancel items.
Check box of the item that you want to cancel from the order. To cancel the entire order, select all the items.
Choose a reason for the cancellation and select Request cancellation.

After submitting the cancellation, we'll send a confirmation message to the email address on your account. For a history of your cancelled orders, visit Your Orders under Canceled Orders.

Some orders can't be cancelled:

If your order is shipped directly from Amazon and can't be changed, refuse or return the package using Your Orders.
If your order is shipped directly from a third-party seller and can't be changed, contact the seller. For more information on contacting the seller, visit Contact Third-Party Sellers.