Gift Card Redemption Issues

What to do if your Gift Card is damaged, unreadable, scratched-off, or simply not working.

The gift card claim code is damaged or unreadable

If the claim code on your physicalAmazon.com Gift Card is damaged, unreadable, or scratched-off, contact us. You need to provide us with the following information:

The 16-digit or 30-digit serial number on the back of the card.
The order number (if known and the gift card was purchased on Amazon.com).

Amazon.com Gift Cards can only be used on Amazon.com. If the gift card is for a retailer other than Amazon.com, such as Apple, Starbucks, go to Specialty Gift Cards.

The Gift Card has already been redeemed

If you receive this message, the gift card has already been applied to your account, or to another account. To verify that the funds are already in your account, visit Your Gift Card Balance.

After you redeem the gift card on our site, we'll keep the balance in your account for use on future purchases so you don't need to redeem the gift card again.

Your Gift Card was applied to the wrong account

When redeeming a gift card, ensure that you're logged into the correct account.

If someone else has access to the claim code on your physical gift card, or the redemption link for an electronic gift card, it may have been redeemed on another account.

Once redeemed, your Amazon.com Gift Card balance can't be transferred between accounts, or to an Amazon store in a different country.

Visit About Amazon Gift Card Restrictions and Prohibited Activities for more information.

Other issues

You are trying to use an Amazon.com Gift Card outside of Amazon.com. Amazon.com Gift Cards can only be used on Amazon.com.
You lost your gift card. If your gift card is an Amazon.com Gift Card that was delivered electronically, visit Resend a Digital Gift Card. If it is a physical Amazon.com or specialty gift card, contact us for help.

Specialty Gift Cards Redemption Issues

The gift card claim code is damaged or unreadable: If your specialty gift card is damaged, unreadable, or if the code is scratched-off, contact us and provide order details to receive help.

The gift card was applied to the wrong account: Like Amazon.com gift card balances, specialty gift card balances generally can't be moved between accounts. If you need help for a specialty card that was redeemed to the wrong account, contact the retailer directly.

Lost or misplaced specialty gift card: If your gift card was delivered electronically, visit Resend a Digital Gift Card. If it is a physical gift card, contact us and provide order details to receive help.