Refunds

When you return an item, your Amazon refund amount and refund method may vary. Your refund and how your refund is issued may differ based on the condition of the item, how long you've had the item, and how the item was purchased.

To check your refund status, go to Your Returns

Contents

Refund timelines

After we receive and process your return, you’ll get a refund according to our return policy. Refunds can take up to 30 days, depending on:

  • Order type
  • Return shipping speed
  • Processing time
  • Refund payment method.

Refund types

You can use the Online Returns Center to return most items within 30 days of delivery for a refund. We’ll offer a replacement or exchange order instead of a refund for selected items. For more information on exchanges, go to Exchange an item.

Types of refunds are:

  • Advanced: We issue advanced refunds when a carrier first scans your return, rather than when we receive and process it.
  • Declined: If we can't use your original payment method (like an expired card), refunds go to your Amazon account balance.
  • Partial: We reduce refunds for returns that are used, damaged, or missing parts. Find more details under Partial refunds.
  • Gift: Once we’ve processed a gift return, we’ll issue a refund to the person who returned the gift. Go to Return a Gift for more information.

Possible charges following an advanced refund or replacement order

To avoid charges after receiving an advance refund or replacement order:

  • Return items by the date shown in your return confirmation email
  • Return items in their original condition only
  • Use the correct return label
  • Drop off your returns at approved locations.

If you don't return the item in time:

  1. we'll send a reminder
  2. if we don’t receive the return, we'll notify you and charge your account for the advance refund or replacement
  3. once we receive and process your return, any charges will be reversed.

Refund processing times

Your bank might need extra time to process a refund. The refund timelines for different refund payment methods are:

Refund Method Refund Processing Time

Amazon.com Gift Card

2-3 hours

Credit card

3-5 business days

Shop with Reward Points

Up to 5 business days

Debit card

Up to 10 business days

Checking account

EBT card

Cash (at a participating location)

Pre-paid credit card (depending on the issuer of the card)

Your card is stored on your account for future use, even if you don't have the physical pre-paid credit card.

Up to 30 days

Promotional certificate

No refund issued

If you returned your item more than 30 days ago, and haven't received any refund notifications, contact Amazon Customer Service.

Partial refunds

All returns are inspected against the expected item and refunds are reduced for signs of:

  • Customer use
  • Damage
  • Missing parts, accessories, or manuals.

For currency-converted orders, we refund in your local currency at the original exchange rate.

Types of return fees are:

Fee Description Amount
Return Shipping Fee Most items include at least one free return shipping option. However, you may be charged if:
  • You select a shipping/drop-off option that is not free.
  • You return a heavy and/or bulky item.
  • You have an unusually high return rate.
 Varies by item and/or the shipping method selected.
Late Fee You may be charged a fee when you do not drop off or complete a carrier pickup on or before the "return by date". 20% of the item price for the first 30 days after the "return by date"; 100% of the item price afterwards.
Damage Fee You may be charged a fee when you return an item that is damaged, missing parts, not in original condition, has tags removed or have obvious signs of use for reasons not due to an Amazon.com or seller error. Up to 50% of the item price, except for Luxury Stores items, which will be charged 100% of the item price.
Restocking Fee You may be charged a fee when you return an item from any of the following product types:
  • Opened collectible cards, board games/table top games, collectible/chase variant figurines.
 100% of the item price

Tax on restocking fees

Tax on restocking fees may apply to return items shipped and sold by Amazon.com, for customers in:

  • Connecticut
  • Maryland
  • Nevada
  • Pennsylvania
  • Virginia
  • West Virginia
  • Wisconsin

Further conditions may apply to some products. For more information, go to About Our Returns Policies.