Exchange an Item
You can exchange or have an item replaced through Your Orders if your exchange or replacement meets certain criteria.
If the item doesn't have an exchange option or you received the item as a gift, you'll need to return the original item and place a new order.
To return an item, follow Return items you ordered. To return a gift item, follow Return a Gift.
To exchange an item:
- Go to Your Orders and select Return or replace items beside the item(s) you want to exchange.
- Select a reason for return.
- Follow the instructions on screen.
Tip: If you don't find the order you're searching for, select the date on which you placed the order from the drop-down menu in the upper part of the page.
We'll create an exchange order using the same shipping speed used on your original item. Return the original item(s) by the 'Return By Date' provided to you at the time of return creation to avoid being charged for keeping both the original and exchange items.
The exchange order may be shipped only after you ship the original item(s) back to Amazon. We recommend that you ship back the original item(s) as soon as you request an exchange.
If you can't find the item you're searching for, use the drop-down menu to select the date you placed the order.
If there's no exchange option, or the item was a gift, return the item and place a new order. Go to Return Items You Ordered.
For more information about item eligibility, go to Exchanges and Replacements.
- Items purchased with a promotion do not qualify for an exchange.
- Exchanges are only eligible for orders paid for with a credit or debit card.
Amazon does not price match. If the price of the item you're exchanging costs less than the price of your original item, we'll refund you the difference. If the new item costs more, we'll charge you for the difference in price.
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