How to pay your invoices

Learn about the different invoice payment methods, remittance advice, and payment settings.

Amazon Business offers multiple ways to pay your invoices. Pay directly from the Your invoices page with ACH debit, or choose a different payment method and provide remittance advice. Get started quickly with this training video.

Note: You cannot use a credit card or gift card to pay your invoices.

Payment processing time

Please allow 7 business days for external payments to appear in your account. If your payment doesn’t show after 7 business days, then troubleshoot your online invoice payment.

Automated Clearing House (ACH) debit

ACH debit is the preferred payment method and doesn’t require you to email remittance advice. Amazon will withdraw the payment from your account on the date of your payment. After you’ve added your bank details to your account, you can initiate your payment from the Your invoices page.

To pay your invoices with ACH debit:

  1. Select Business Settings from the Your Account menu.
  2. Select Your Invoices for Business Credit Account.
  3. Select the Make payment button in the Total due section.
  4. Select the invoices to pay and select the Review button.
  5. Review the payment details and select Submit payment.

Learn more about paying invoices online with Automated Clearing House (ACH) debit.

Note: Ensure that your bank has Amazon Business' ACH ID (9049016352) as an approved merchant to deduct funds.

ACH cash concentration and disbursement (ACH CCD)

ACH CCD is an ACH format that transfers funds between US corporate entities. This payment method is initiated from your payment process. ACH CCD supports 1 addendum record (80 characters). If the number of invoices exceeds the addendum record limitations, send the remittance advice to the email address shown on your invoices. See the Remittance advice section for more info.

ACH corporate trade exchange (ACH CTX)

ACH CTX is an ACH format that transfers funds between US corporate entities. This payment method is initiated from your payment process. ACH CTX supports a larger number of characters than other payment types (9,999 records with 80 characters each). If you make a single payment for multiple invoices, you can input your full remittance advice as part of the ACH. To activate ACH CTX, consult your bank or Enterprise Resource Planning (ERP) provider.

Wire transfer

Wire transfer payments are initiated from your payment process. When paying your invoices by wire transfer, include invoice details in the additional details field. If the invoice details exceed the 10-20 character limit, send the remittance advice to the email address shown on your invoices. See the Remittance advice section for more info.

Check

When paying your invoices with a check, include the invoice numbers for payment on the check stub. If the invoice details exceed the available space, send the remittance instructions to the email printed on your invoices. See the Remittance advice section for more info.

Mail checks to:

Amazon Capital Services

PO Box 035184

Seattle, WA 98124-5184

Pay invoices using unapplied funds

Unapplied funds are the total open balance of unapplied payments and credit memos that can be used to pay your outstanding invoices. You can pay your invoices with unapplied funds directly from the Your invoices page (preferred method). Select Apply funds in the Unapplied funds section to get started.

You can choose up to 100 invoices, credit memos, and payments to close. Find specific transactions with the Search, Filters, and Date options. Match the total invoice amount with an equal number of unapplied payments and credit memos. Once your payment summary balance is 0, select Review payment, confirm the details, and select Apply payment.

Once you submit your payment, the impacted transactions will update in the Account summary of the Your invoices page. It may take up to 30 minutes for the activity to be reflected.

Alternatively, you can email remittance advice for allocating unapplied funds to ar-businessinvoicing@amazon.com. See the Remittance advice section for more info.

Remittance advice

Remittance advice tells Amazon how you would like your payment applied to your invoices. All payment methods except for ACH debit require you to send remittance advice.

Email remittance advice to ar-businessinvoicing@amazon.com. This email address is a no-reply mailbox used only for remittance advice. If you need help with something else, visit Amazon Business Customer Service.

Your remittance advice email must include:

  • Your customer account number (listed on your invoice)
  • Payment date
  • Total payment amount
  • Invoice numbers
  • Credit memo numbers (if applicable)
  • The amount to apply towards each invoice (or credit memo as a negative value, if applicable)

Review this example of remittance advice:

  • Email subject line: [Account: A123ABCD123ABO] $944.41 payment on MM/DD/YYYY
  • Attach a CSV file of your remittance advice to the email:

Account Number

(listed on invoice)

Transaction Date

(invoice or credit memo issue date)

Transaction Number

(invoice or credit memo number)

Transaction Amount

(enter credit memos as negative values)

A123ABCD123ABO 09/08/2020 AEU-INV-PL-2020-1234567 59.22
A123ABCD123ABO 09/08/2020 0DK7-DIWF-K3YP 924.21
A123ABCD123ABO 09/08/2020 AEU-INV-US-2020-10101010 -39.02
Grand Total: 944.41

Follow these best practices to help ensure accurate payment application:

  • Email 1 remittance advice per payment.
  • Email your remittance advice within 3 business days of making your payment.
  • Include the entire invoice number with the remittance advice.
  • If an invoice number is too long, truncate the hyphens (-) and beginning digits of the invoice number.

Keep your accounts payable contact info up to date in your Accounts payable settings in case we must contact you regarding payments.

Note: Missing or incorrect remittance advice may result in a delayed payment, incorrect payment application, open unapplied cash, or a reduced available purchasing limit in your Business Credit Account. If we don’t receive complete remittance advice and can’t reach your accounts payable contact, your payments may be applied to your oldest open invoices.

Payment application history

To see previous payment applications, visit the Your invoices page and select the Payments options in the Status filter.

To request changes to prior applications, email ar-businessinvoicing@amazon.com with the following info:

  • Your customer account number
  • Payment reference
  • Application date
  • New remittance advice

Payment automation settings

Payment automation settings allow the application of payments or credit memos automatically. Account administrators can view and edit these settings from the Accounts payable settings page. There are 2 options: your First in, first out policy and your Credit memo application.

First in, first out policy options:

  • ON — automatically apply payments and credit memos to the oldest invoices first. This setting applies to all subgroups within your organization.
  • OFF — apply payments manually with your chosen method.

Credit memo application options:

  • ON — apply future credit memos automatically to an open balance on the original invoice. For paid invoices, your credit memo will remain open and available to apply to future invoices.
  • OFF — don’t automatically apply credit memos to an open balance on the original invoice.

If both automatic settings are ON, credit memos apply towards the open balance on the original invoice first, then towards the oldest invoices.

Payment review alerts

Our payment application alert system notifies accounts payable administrators or finance users when payments are applied based on incomplete remittance information. Review these payment alerts and validate or adjust as needed before your next payment cycle.

Payments may show the following statuses:

  • Review required — We did not receive complete remittance advice and want you to review how we have allocated the payments.
  • Under review — Our team is reviewing the payments to ensure that they are applied to the right invoice. Manual review would only occur if you are trying to open a closed invoice. Amazon might contact you within 5 business days, if necessary. Please note that the payment status will still be "under review." You do not have to take any further action.
  • Applied by xx/yy — The system has confirmed and processed the application.

When providing payment instructions, include complete invoice numbers and amounts to ensure an accurate application. See the Remittance advice section for more info. If you notice any discrepancies, you can review and adjust the applications promptly through your account.