Alexa Skill Isn't Working Correctly

To troubleshoot issues with Alexa skills:

• Turn off the skill and then back on.
  Tip: Before turning off the skill, make sure that you have your login credentials, as you need them to reactivate the skill later.
• If usingAmazon Family Profiles, verify that your device is on the correct profile. To verify your account, say "what profile are you in? To switch profiles, say "Switch account."
  • To check what profile you're using, ask "Alexa, what profile are you in"?
  • To switch profiles, say "Switch account."
• Check the skill's detail page to see if it requires account linking. To link the account, select Link Account.
• Some skills require certain permissions to provide you with the best experience. To check the required permissions for your skill:
  1. Open the Alexa app .
  2. Select More.
  3. Select Alexa+ Store.
  4. Select the gear icon in the top right of the Alexa+ Store.
  5. Select Original Alexa Skills under Quick Links.
  6. Select the skill.
  7. Select Settings and check if any account permissions say Not Granted.

For more help, go to:

• Report Issues with a Skill
• Turn Alexa Skills On or Off
• Linking Your Account to an Alexa Skill Doesn't Work