Scam trends

If you think you're being scammed, visit Identifying a scam for more information on identifying, preventing, and reporting scams.

We've partnered with the Better Business Bureau to provide customers with a Scam Tracker, a searchable database of common scams. The Scam Tracker enables you to search for suspicious communications reported by others by email, URL, phone number, and more.

Order confirmation scams

Order confirmation scams involve unexpected communications that often refer to an unauthorized purchase. Scammers ask you to act urgently to confirm or cancel the purchase. They may try to convince you to provide payment details, install software, or purchase gift cards.

If you received unexpected correspondence regarding an order, verify your orders by logging into your Amazon account. Only legitimate purchases will appear in your order history. You can also contact Customer Service for support.

Tech support scams

Scammers create fake websites claiming to provide tech support for your Amazon devices and services. Customers who land on these pages are lured to contact the scammer and fall prey to their schemes.

Go directly to the help section of our website when seeking help with Amazon devices or services. If you use a search engine, use caution. Legitimate Amazon websites contain 'Amazon.com' such as 'Amazon.com/support.'

Prime Membership scams

Membership fee scams claim that a membership fee is owed, or that there's an issue with your membership. Scammers try to convince you to provide payment or bank account information to reinstate a membership. Amazon will never ask you to provide payment information for products or services over the phone. Visit the Message Center on the Amazon website or mobile app to review authentic emails from Amazon. To verify your Prime Membership or make payments, log in to Amazon, and under Your Account select Prime Membership.

Account suspension/deletion scams

Account suspension/deletion scams claim your account will be suspended or deleted unless you take specific action. Actions may include selecting a fraudulent link or providing information like payment details or login credentials, to 'verify your account'. Amazon never asks for your password or for sensitive personal information over the phone or on any external website. Don’t access any links or provide your information to anyone over the phone without authenticating the email or phone call. If you have questions about your account status, visit the Amazon website or mobile app to view your account details. Authentic emails from Amazon are logged in the Message Center.

Fake recall/refund scams

Fake recall or refund scams involve fraudulent messages claiming your recent purchase has safety issues and needs immediate action. Scammers promise refunds but direct you to fake websites or unofficial channels to steal your personal information.

Be wary of false urgency scammers that pressure you to act immediately. Amazon will never request sensitive information outside of Amazon's website or app. We do not send text messages about recalls. While our recall email notifications may include links to Amazon pages, be cautious of suspicious communications. Don't click links in suspicious texts or emails, and don't respond to them. Take time to verify any urgent requests through Amazon channels.

To verify a recall or safety alert, log into your Amazon account and check the Your Recalls and Product Safety Alerts page. Authentic Amazon emails can be found in the Message Center.

To report suspicious communications, visit Report a scam.

Recruitment scams

Recruitment scams are offering fictitious job opportunities, and usually come through unofficial channels, websites, emails, and text messages. They offer unsolicited job opportunities that claim to be from Amazon. They usually request that you provide personal information and payments to apply for jobs that don't exist.

It's important to understand that these fraudsters are Amazon impersonators. Legitimate Amazon job opportunities never require upfront payment or sensitive personal information during the application process. All official Amazon job postings can be found at Amazon.jobs. We strongly encourage customers to report any suspicious communications through Amazon's report a scam tool or by contacting Customer Service.

To learn more about Gift Card scams, visit the Common Gift Card Scams page.

For more up-to-date information on trending scams, visit Scam Trends on Trustworthy Shopping at Amazon.