How to identify fake text messages/SMS

Learn to identify fake text messages and protect your personal information.

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Scammers may send text messages claiming to be Amazon. These aren't from Amazon if they include:

  • Phone numbers that you don't recognize or messages from a number with a country code that differs from your country of residence.
  • Text messages for orders or deliveries that you're not expecting.
  • Text messages that contain phishing links with URLs that are misspelled, have typos, or have a link that is an IP address.
Note: Amazon will never ask you via text message to provide personal information, payment details, gift card codes, or call a phone number.

Here's an example of what a fraudulent message could look like:

Fraudulent text message in a gray bubble with intentional spelling errors and shortened URL link. Text reads "Amazon: congrdulations, you're won! click the link now to clam prize.. b3pL.co/AgH349yty"


Fraudulent text message in a gray bubble with intentional spelling errors and shortened URL link. Text reads "Amazon: congrdulations, you're won! click the link now to clam prize.. b3pL.co/AgH349yty"

Amazon might send you text messages for updates on your orders, payments, deliveries, or account status.

If you received correspondence regarding an order you didn't place, it likely wasn't from Amazon. Visit Your Orders to review your order history. To report a suspicious message,

Report a Scam

To learn more, visit Trustworthy Shopping at Amazon.