International Returns
You can return your package using a label from Your Orders.
Need to return an item? Go to
Returns
You can return items fulfilled by Amazon within 30 days of receipt of delivery in Your Orders. For information on how to return an item, go to Return Items You Ordered.
For damaged, defective, or broken items, visit Replace a Damaged, Defective, or Broken Item.
International Return Methods
Amazon offers you a variety of ways to return your item fulfilled by Amazon:
- UPS drop off:
Customers shipping from Amazon.com to Canada may have the option to return their purchase using a prepaid UPS drop-off label. Find a convenient UPS drop-off location at https://www.ups.com/dropoff
- DHL Express drop off:
Drop-off services at convenient locations (available in select countries). Find a DHL drop-off location at https://locator.dhl.com
- DHL Express pickup:
Pickup services at the location, time, and place most convenient for you (available in select countries).
- Return label provided at your own expense:
We'll automatically refund up to $25 for return postage costs on receipt of the item, depending on country.
About DHL Express Pickup
When you select this pickup option in Your Orders, you'll receive a confirmation email with return instructions. 30 minutes after creating your return through the Returns Center, visit MyDHL+ to schedule your preferred place, date, and time.
To schedule your pickup over the phone, go to DHL for a list of country-specific phone numbers.
About Return Labels Provided at Your Own Expense
If your return postage exceeds the value of the automatic refund issued by Amazon, contact Customer Service to request a refund of the remaining postage cost. If you return a defective, damaged, or incorrect item, we will refund the full postage cost and the Import Fees Deposit when your return is processed.
Returns to Third-Party Sellers
When you order from a seller that fulfills and ships their own inventory, your return is sent back to the seller instead of Amazon.com. Go to Returns to Third-Party Sellers for more information.
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