Ask Alexa Button Isn't Working with Your Amazon Smart Oven or Microwave
The Ask Alexa Button isn't working or is unresponsive.
- Check the Wi-Fi icon on your microwave to confirm that it's online.
- Make sure that your Echo device and microwave are connected to the same Wi-Fi network.
- Use the Alexa app to verify that the Ask Alexa button is turned on. Go to your device settings and select Ask Alexa.
- Place your Echo device within hearing distance from your microwave.
- If you have an Amazon Family, check that you're using the correct profile. Say, "Which profile is this?"
- Open and close the microwave door. Then, try your request again.
- Reset your device and then complete the setup again.
Only properly qualified service personnel should adjust or repair your microwave oven. For additional information about troubleshooting your device, including safety precautions and compliance information, consult the User Manual for your device:
