Perform a Partial Reset on Your Amazon Smart Thermostat

If your device is showing as unresponsive in the Alexa app, isn't responding to voice commands, or is having connectivity issues, perform a partial reset.

Tip: Most common issues are resolved by restarting the thermostat. Gently detach the device faceplate from the wall plate, wait a few seconds, and then reattach it.

If restarting your thermostat doesn't resolve the problem, you can try a partial reset. A partial reset erases all data on the thermostat except for HVAC configurations.

  1. On the Smart Thermostat, press the Up Temperature and middle Mode buttons together for 10 seconds, until rEs appears on the display.
  2. Press and hold the middle Mode button until the device resets, which should happen after the five-second countdown.
    When the device resets, wait for a red exclamation mark to appear on the thermostat screen to set up the device again.
  3. To set up your device again, follow the Set Up Your Amazon Smart Thermostat instructions to set up the device and reconnect it to Wi-Fi.

Note: If a partial reset doesn't resolve your issue, you can perform a full factory reset to restore the device to its factory settings. Refer to Perform a Full Factory Reset on Your Amazon Smart Thermostat.

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