Delete Your Visual ID on Echo Devices with a Camera

You can delete Visual ID from your Echo Show device or turn it off temporarily.

Note: Settings menu items for the Echo Hub and Echo Show 5 (all generations) may vary, and those devices will receive a software update soon.

To delete your Visual ID in the Alexa app:

  1. Open the Alexa app .
  2. Open More .
  3. Select Settings .
  4. Select [your name].
  5. Select Your Profile.
  6. Select Visual ID.
  7. Delete your Visual ID.

To delete your Visual ID on Echo devices with a screen:

  1. Say, "Go to Settings" or swipe down from the top of the screen and select Settings.
  2. Select Acounts & Profiles.
  3. Select Your Profile & Family.
  4. Select Visual ID.
  5. Select Delete visual ID.

Note: Visual ID isn't supported if the camera is disabled, the camera shutter is closed, or the Microphones & Camera Enable/Disable button is pressed.

To turn off Visual ID temporarily, press the Microphones & Camera Enable/Disable button to turn off the camera and microphones.

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