Prepare for Your Service Appointment or Large Item Delivery

Before your large item delivery, installation or assembly service appointment with one of our professional service providers, there are a few things you can do to ensure a safe and positive experience.

Before placing your order

  • Go to Your Addresses and make sure your address and phone number are up to date.
  • Add or edit your address to include an access code or delivery instructions.

Before your delivery or service appointment

  • Clear the path to the delivery or installation location of any obstacles, including rugs, furnishings, and personal items. Ensure that outside path for delivery is free of snow, ice, and any debris.
  • If you purchased a large appliance, go to Buying Large Appliances on Amazon.com for a list of additional delivery requirements by appliance.
  • If a haul-away service was selected at the time of purchase, the carrier will remove and dispose of your old appliance. You must empty and unplug your old appliance before the carrier arrives.

On the day of your delivery or service appointment

  • Confine all pets to a separate area.
  • Lay down a floor covering in your room of choice to protect from scratches and damage to both your floors and your new appliance. Moving blankets, tarps, cardboard or even regular blankets are acceptable floor coverings.
  • If you live in a multi-unit complex with an elevator, make sure to secure access to the elevator before the delivery.

During your delivery or service appointment

  • Inspect the item for damage and order accuracy.
    • If the item you received is damaged or wrong, notify the carrier or service provider immediately, refuse the delivery, and contact us.
Note:
  • If your new item requires a gas valve connection, a functional gas shutoff valve behind the appliance is required.
  • Depending on the delivery option you choose, an adult signature may be required for large items delivery.
  • Large, heavy, and bulky items cannot be delivered to international locations, Alaska, Hawaii, or APO/FPO/DPO. For more information about shipping restrictions, go to Shipping Restrictions for Large Items
  • Payment for all services, parts, and materials is handled through Amazon.com. The carrier or service provider will not handle any form of payment.
  • For information about all shipping methods we offer, go to Special Delivery Options for Large and Heavy Items.
California Mattress Haul Away: For new mattress products sold by Amazon.com and shipped to customers in California, Amazon offers customers the option to have their corresponding used mattress products picked up for recovery, at no additional cost. The mattress is subject to inspection prior to removal for any contaminates which could lead to an extra charge or inability to remove mattress.

If you have purchased a mattress, futon mattress, or box spring from Amazon.com with delivery to a California address, and you did not select or receive a pick-up of your used mattress product, please contact us to review your order.