Resolve a Declined Payment
Follow these steps if a payment revision is needed to resolve an Amazon declined payment.
Troubleshooting Methods for Declined Payments
To retry a declined payment:
- Go to Your Orders.
- Select Retry Payment Method next to the order.
To use a different payment method:
- Go to Your Orders.
- Select Change Payment Method next to the order.
- Choose another payment method or add a new card.
- Select Confirm.
Only your bank can provide information about why your payment was declined. Contact your bank if:
- You have available funds in your account.
- You've used the payment method successfully before.
- Part of your order was charged and dispatched.
If your payment is declined again, we'll cancel the order. Place a new order if you still want to purchase the item.
How to prevent future payment declines
- Verify your payment card information in Your Account.
- Ensure your billing address and phone number match your bank's records.
- Check that you have sufficient funds for the purchase.
- Review your bank's policies on electronic or internet purchases.
If you still need help try these pages:
