Request a Tax Refund

To request a tax refund, please contact Customer Service with a detailed request from the e-mail address associated with the account after the order has been delivered. Include any supporting tax exemption documentation for the state or US territory to which your shipment was delivered. Please provide the documentation in PDF file format, as Customer Service is unable to open any documents that are not in PDF format.

After the order has been delivered successfully, send any required documentation from the account that placed the order along with the following information to tax-exempt@amazon.com:

• Reason for request
• Order number (17 digits in this format: XXX-XXXXXXX-XXXXXXX)
• Acceptable documentation of exemption in PDF format (if required).

Upon verification of the document, we'll process the tax refund. Please note that tax refunds cannot be issued until your shipment is delivered successfully.

For a list of acceptable documents for tax refunds by exempt entities, visit Certificates Required by State for Exemption or Tax Refund.

For documentation requirements on orders delivered to freight forwarders, visit Tax Refunds on Freight Forward Exports from the United States.