Emergency Contacts FAQs

1. What are Emergency Contacts?

Emergency Contacts are people that you want to be notified when you or someone in your home calls Urgent Response. When a call is placed to Urgent Response, Emergency Assist will send a text message (SMS) and push notification to their phone. Emergency Assist will send another notification when the call with Urgent Response ends. Note:

• The SMS and push notification will include your name and the device name you called Urgent Response from (or your profile name if calling from the Alexa App). Additionally, if you called from the Alexa App and have enabled location sharing, the push notification will include your last known location.
• If your Echo device isn't connected to Wi-Fi or the phone number is incorrect, Alexa is unable to send an SMS or push notification to your Emergency Contact.
• If your Emergency Contact opts out from receiving SMS and/or push notifications, or they have a landline number that doesn't support SMS, Alexa is unable to message them.

2. How many Emergency Contacts can I have?

As an Emergency Assist subscriber you can set up to 25 Emergency Contacts.

3. What is a Primary Emergency Contact?

One of your contacts can be designated as a Primary Emergency Contact. In the event of an emergency, this person may be called to approve dispatch of emergency services. For example, if you or someone in your home calls Urgent Response and the agent is unable to communicate with them, the agent will call the Primary Emergency Contact to: 1) inform them that a call was received, and 2) ask if emergency services should be dispatched to your address.

4. How do I add or remove Emergency Contacts?

To setup Emergency Contacts, open the Alexa app, tap More and select Alexa Emergency Assist. From the dashboard tap Add/Remove to add people that you want to be notified in case of an emergency. Select a contact from your Alexa Contacts list. When you select a contact, a SMS and push notification is sent to their phone informing them that they've been selected as your Emergency Contact. If your Emergency Contact misses your call, your contact can use the Alexa app to call your Echo device.