About Security Codes

To protect your account and sensitive information, some Amazon services require additional verification through a security code.

If you haven’t received your code:

Verify your mobile number is correct.
- In Your Account, visit Login and Security to confirm your number is correct.
Request a new code
- Select Resend Code.
Check that Amazon messages (35213) aren’t blocked
- On iOS:
  - Go to Settings > Apps > Messaging
  - Ensure SMS is enabled.
  - Navigate to Blocked Contacts and make sure 35213 isn’t listed.
  - Unblock the number if needed, then request the code again.
- On Android:
  - Go to Apps > Settings > Apps.
  - Tap the three vertical dots and select Special Access.
  - Note: On some devices, this may appear under App list > Filter > Show system apps.
  - Select Use Premium Text Message Services and set to Always allow.
  - If you still don’t receive codes, contact your carrier to enable Short Code SMS.
Try again
- Request a new code and enter it when prompted.