Manage your credit memos

Amazon Business issues refunds as credit memos to your Business Credit Account. Learn how to apply credit memos with self-service and remittance options, and how to manage credit memo application settings.

Apply credit memos manually

You can choose how to manage your credit memos from your Accounts payable settings and the Your invoices page. Learn more about managing your credit memos.

Amazon handles refunds for returns and disputes in accordance with the Amazon Business return and A-to-z Guarantee claim policies.

You can manually apply credit memos to open invoices from the Your invoices page.

To apply credit memos manually:

Select Business Settings from the Your Account menu.
Select Your invoices in the Billing & shipping section.
Select Apply Funds in the Unapplied funds section.
Select the invoices that you want to pay, and the unapplied payments and credit memos to apply.

Use the Search function, Filters, and Date options to find invoices and credit memos. When you submit the payment, the balances for each transaction will update. You can submit up to 100 transactions at a time.

Apply credit memos automatically

The credit memo application setting applies your credit memos automatically to any open balance on the original invoice first. Account administrators can change this setting. It applies to all subgroups within your organization. When you change this setting, it will apply to the next credit memo issued.

To update your credit memo application:

Select Business Settings from the Your Account menu.
Select Business Credit Account in the Billing & shipping section.
Select Manage in the Accounts payable settings section.
Select Edit in the credit memo application section.
Select ON or OFF and select Save.

Note: Without instructions on your account, open credit memos may apply to open invoices of any age.

Edit your First in, First out Policy

You can set your First in, first out policy to apply both payments and credit memos to the oldest invoices first. Account administrators can change this setting. It applies to all subgroups within your organization.

To edit your first in, first out policy:

Select Business Settings from the Your Account menu.
Select Business Credit Account in the Billing & shipping section.
Select Manage in the Accounts payable settings section.
Select Edit in the First in, first out policy section.
Select ON or OFF and select Save.

Apply credit memos with remittance instructions

Email remittance instructions to ar-businessinvoicing@amazon.com.

Include the following info in your email:

Your Amazon Business account number (in the email subject line)
Credit memo numbers
Invoice numbers
The amount to apply to the invoices

Request credit memo application reversals

To request the reversal of a credit memo application, email ar-businessworkbench@amazon.com

Include the following info in your email:

Your Amazon Business account number (in the email subject line)
Payment date
Payment reference
Payment amount
Instructions for reversal
Instructions for new application

You can request a disbursement back to your bank account. The amount available for disbursement is the unapplied funds minus the amounts owed on past-due invoices and on-hold payments. Learn how to request disbursements.