Setting Up Your Echo Device Before It Arrives Doesn't Work

If you can't set up your device before it arrives, try these steps.

• Make sure that you're logged into the correct Amazon account.
• Use the Amazon account that ordered the device. If you're trying to set up a device for someone else, select Someone Else under Account Information when completing the setup steps.
• Your device may not be eligible. Some devices, like kids' devices, can't be set up before they arrive.
• Your order may not be eligible to be set up before it arrives.