Issues with Shop the Show on My Amazon Shopping App

Troubleshoot issues with Shop the Show syncing or loading in the Amazon Shopping app.

If you're experiencing issues syncing Shop the Show to what you're watching on Prime Video, you can try these troubleshooting tips:

  1. Make sure you're logged into the same Amazon account in your Amazon Shopping app and Prime Video app while watching a Shop the Show enabled title on Prime Video.
  2. Close and restart your Amazon Shopping app twice to clear the cache.
  3. Make sure your Amazon Shopping app is updated to the latest version.
  4. Try opening the Amazon Shopping app again. If you're actively watching a supported title, you should be prompted to shop that show automatically.

You can also shop any supported movie or show by visiting https://www.amazon.com/shoptheshow.

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