Where's My Amazon Fresh or Grocery on Amazon Order

Check your doors

Check the front, back, or other doors of your house or building in case the delivery was left in a different location than expected.

Check your email

We may have sent you an email to alert you of any problems encountered with your order.

Check the progress of your order

To see the most up to date information on the whereabouts of your Amazon Fresh, Whole Foods Market, or Grocery on Amazon order (such as Bristol Farms on Amazon, Cardenas on Amazon), we recommend you to open Your Orders and click track package.

Verify that your order completed the checkout process

In the Your Orders section of Your Account, find the order in question. If you do not see the order listed under Your Orders, check to see whether the items are still in your Cart. If the items are still in your Cart, your order hasn't yet been checked out. Verify that your order has processed.

Confirm that the order status is listed as Delivered or Arriving

If the item isn't out for delivery yet, your order will indicate the day and time it's expected to be delivered in the Your Orders section.

Check your scheduled delivery day

In the Your Orders section of Your Account, find your order and confirm the delivery date and time.

Check the delivery address

In the Your Orders section of Your Account, find your order. Click on View and confirm that the delivery address listed matches the address where you’re waiting for the delivery.

If your order shows delivered and you are unable to locate the bags, please check the photo taken at the point of delivery. If a photo is available, this will show in your Order Details.