Can't Connect Your Fire TV Device to Wi-Fi

Try this troubleshooting if you can't connect to Wi-Fi, your videos buffer, or the message "Unable to Connect" appears.

Note: If you can't connect to Wi-Fi while setting up your Fire TV, go to Can't Connect Your Fire TV Device to Wi-Fi During Setup.

Follow these steps to fix Wi-Fi connection issues with your Fire TV device.

  1. Check Network Status
  2. Restart Your Fire TV and Reset Your Wi-Fi Connection
  3. Restart Your Modem and Router
  4. Factory Reset Your Fire TV

Check Network Status

  1. From the Unable to Connect error message, select Network Diagnostics.
    • Check your Wi-Fi connection status.
    • Tip: On compatible devices, you can also select Run Speed Test or Advanced for detailed connection information.
  2. Follow the on-screen recommendations to restore your connection.

Note: Fire TV devices include an on-device network status tool to help diagnose and troubleshoot connectivity issues. You can access this tool from Fire TV Settings. Open Settings , select Network , and press Play/Pause on your remote. To learn more, go to What is the Fire TV Network Status Tool?

Restart Your Fire TV and Reset Your Wi-Fi Connection

  1. Unplug your Fire TV from power, wait for 10 seconds, then plug it back in.
  2. If you still can't connect, or your network name doesn't appear, reset your Wi-Fi connection by following these steps:
    1. Go to Settings.
    2. Select Network .
    3. Select Wi-Fi and turn it off, then back on.
  3. If it still doesn’t work, follow these steps to Forget your Wi-Fi network, then reconnect:
    1. Go to Settings and Select Network.
    2. Find your network name.
    3. Press the Menu button, then Select / OK button to forget the network.
    4. Re-enter your Wi-Fi password to reconnect. If you can't find your password, go to Locate Your Wi-Fi Password for more help.

Restart Your Modem and Router

  1. Unplug your modem and router and then wait 1 minute.
  2. Plug in your modem first and wait ~1 minute for the lights to turn on and for it to connect to the internet.
  3. Plug in your router and wait ~1 minute for the lights to turn on and for it to connect to the internet.

Tip:
  • If possible, move your Fire TV and router closer for a stronger signal.
  • If multiple devices on your network have gone offline, you may have a network outage. Go to Troubleshooting Network Outage for more information.

Factory Reset Your Fire TV

If none of the above steps work, reset your Fire TV to factory settings.

Optimize your Wi-Fi

Fire TV devices with Wi-Fi 6E support 6-GHz band connections, offering faster speeds, increased bandwidth, and lower latency. To get the best performance from your Fire TV device, consider upgrading to Wi-Fi 6E or higher capable router. For larger homes, consider mesh routers for whole-home coverage.

Additionally, configure your router to use the same network name (SSID) for the 2.4 GHz, 5 GHz, and 6 GHz bands. This allows your Fire TV to automatically connect to the best-performing band based on signal strength.

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