View Your A-to-z Refund Claim Status

View the status of your refund claim in Your Orders.

To view the status of your claim:

1. Go to Your Orders.
2. Locate your order in the orders list.
3. Select Problem with Order.
4. You'll see the current status of the claim in the Refund Request Status section. It can take up to one week to process requests. You’ll receive updates through the email address related to your account.