Recover Your Account after Two-Step Verification Fails

If Two-Step Verification fails and you can't access your account, you can try the following to recover your account.

To regain access to your account, you'll need to verify your identity by signing in. To protect your account, we're unable to make changes to your Two-Step Verification settings until your identity is successfully verified.

Before you begin account recovery, try to sign in with a registered backup method or from a trusted device.

If you still can't sign in, to recover your account:

  1. Select Sign in with Amazon.
  2. Enter the phone number or email associated to your account.
  3. Enter your Amazon Password. You can also use Passkeys or Sign-in with a code.
  4. When prompted with 2SV code, screen select Didn’t Receive the Code.
  5. Select Two-Step Verification Account Recovery.
  6. Follow the on-screen instructions to complete the verification process to be able to sign in.

Once you’ve signed in, you can manage your Two-Step Verification method by going to Your Account, and selecting Login & security.