Echo Loop Charging Issues

Experiencing charging issues? Try the following steps.

1. To charge your device plug the micro-USB cable into the charging cradle and the other end into a USB power adapter (5W or higher and safety-certified for your region).
2. When placing your ring on the cradle, line up the charging contacts on the ring with the charging contacts on the cradle.
3. Make sure the LED on your Echo Loop's charging cradle lights up when you're charging the device.
4. If the LED doesn’t light up:
   1. Make sure the charging contacts on Echo Loop line up with the contacts on the charging cradle.
   2. Make sure the charging contacts on the Echo Loop are clean by using a soft, lint-free cloth to wipe away any lotion debris.