Product Safety and Recalls
Our Product Safety Team investigates and acts on reported safety complaints and incidents to protect customers from risks of injury related to products sold on Amazon.com. Our Recalls team monitors for, identifies, and executes recalls and safety alerts related to products sold or previously sold on Amazon.com.
Product Safety
We monitor the products sold on our website for product safety concerns.
In concerning situations, we may do the following:
- Remove the product from the website.
- Contact sellers and manufacturers for more information.
- Put warnings on the product detail page.
- Take other actions depending on the situation.
- Report product safety concerns to relevant government agencies. This will strengthen their safety data and help with any necessary recalls.
Recalls
We closely monitor public recall alert websites and receive notifications from vendors and sellers. When we learn of a recall or safety alert, we remove the product from our store and supply chain to prevent unsafe product from reaching our customers. We promptly inform both customers and sellers about the recall or safety alert.
You can visit the Recalls and Safety Alert page where you can review a list of public alerts for products sold on Amazon. In addition, you can visit the Your Recalls and Product Safety Alerts page, where you can view product recalls, safety information, and next steps for items you purchased in Amazon’s store.
Amazon Business Customers: If your Amazon Business account has multiple users, we contact both the purchasing user and their account administrator when we learn of a recall or safety alert.
If you have a specific question about a product recall or safety alert, contact the product manufacturer. If you can't reach them, contact the seller. For more information about third-party sellers on Amazon, see Ordering from a Third-Party seller. For Amazon-owned brands (such as Kindle, Amazon Elements, and other), contact us.
For more information on current and past recalls, see the following external sites:
- https://www.recalls.gov/ (US government recalls)
- https://www.cpsc.gov/ (CPSC)
- https://www.nhtsa.gov/ (NHTSA)
- https://www.fda.gov/ (FDA)
- https://www.usda.gov/ (USDA)
- https://uscgboating.org/content/recalls.php (USCG)
To learn more, visit Trustworthy Shopping at Amazon.
