Create a Trade-In

Create a trade-in order for eligible cell phones, video games, Amazon Devices (Kindle, Tablet, Fire TV, Echo, Home Security Devices, and eero) and other eligible electronics. For eligible trade-in orders, you will receive an Amazon.com Gift Card and may qualify for (i) a limited-time promotional discount towards the purchase of a qualifying Amazon Device (Kindle, Tablet, Fire TV, Echo, Home Security Devices, and eero), or (ii) an Amazon limited-time rebate.

Only customers that provide a valid return address in the United States (excluding territories) are eligible to submit trade ins. We cannot accept trade-ins with Amazon Lockers, PO boxes, APO (Army Post Offices) or FPO (Fleet Post Offices).

To create a Trade-in:

  1. You can start your Trade-in in two ways:

    a) From a product detail page: Go to the detail page of the new item that you want to purchase. To confirm that the item is eligible for trade-in promotion, check for the Trade-In button or trade-in offer next to the price or in the Trade-In and Save section.

    b) From the Trade-in Store: Go to the Trade-in Store to browse all eligible items by category and view promotional offers, if applicable.

  2. Select items to add to your Trade-in submission.
  3. Select the condition of your item based on the criteria listed.

    Important: If your self-assessment results in a trade-in value that exceeds the price of the item you're purchasing, an error message will be displayed and you won’t be able to complete the trade-in.

  4. Select what to do if we find that your item is in a worse condition than originally specified. You have the option to accept an adjusted offer or have your trade-in order canceled and the item returned to you.
  5. Select Continue.
  6. Review and choose a return address. This address is used to return any items that aren't accepted.
  7. Select Confirm Trade-in.

When the Trade-In order is created, you’ll receive an email confirmation with instructions for sending your trade-in item(s). Either ship your trade-in item(s) with the prepaid UPS Drop-Off label or drop off your eligible Amazon Device (Kindle, Tablet, Fire TV, Echo, Home Security Devices, and eero) at a participating Trade-In Location. To find a list of participating locations by state, go to Amazon Trade-In Participating Locations.

For Trade-in limits and shipping requirements, visit The Amazon Trade-in Program.

Note:
  • You'll receive updates via email when your Trade-in order has been completed, and your Trade-in benefits have been applied to your account.
  • Amazon Devices (Kindle, Tablet, Fire TV, Echo, Home Security Devices, and eero) orders that are dropped off at participating locations are typically verified the same day.
  • If you ship your trade-in item(s) to us, we’ll verify it within 10 business days after we receive your trade-in item, after which you’ll receive your Amazon limited-time rebate (if applicable) to your original payment method and your trade-in value as an Amazon.com Gift Card to your Amazon account. If you qualify for Instant Payment, you’ll receive your Amazon.com Gift Card when you create your trade-in order.
  • For more information about printing shipping labels from Your Trade-In Account, go to Ship Your Trade-in.