Allow App to use Cellular or Mobile Data

To allow an app to use your cellular or mobile network, go to your device settings for the app.

On iOS:

  1. Go to device Settings and select Cellular.
  2. Scroll down to locate the Amazon Music app. Confirm it is set to use cellular data.

On Android:

  1. Go to device Settings and select Apps or Apps & Notifications.
  2. Find and select Amazon Music app.
  3. Select Mobile Data & Wi-Fi or Data Usage.
  4. Turn on Background Data.
  5. If you see Restrict Background Data or Disable Data Usage, make sure it's turned off.

Tip: These steps may look slightly different depending on your phone manufacturer and Android version. Look for similar options under your app or data settings.