Echo Device Is Having Wi-Fi Issues

Before You Start

If your device loses its Internet connection and doesn't reconnect, first try to Restart Your Alexa Enabled Device. If that doesn't work, or if your device has intermittent connectivity issues, try the steps below.

Troubleshooting Steps

1. Make sure that your Echo device is within 30 feet (10 meters) of your wireless router.
2. Move your Echo device away from devices that cause interference (such as microwaves, baby monitors, or other electronic devices).
3. Check that your router is working. Test the connection with another device to find out if the issue is with your Echo device or your network.
   • Other devices also can't connect - Restart your router. Unplug your Echo for 30 seconds, then plug it back in.
   • Other devices work fine? - Double-check your Wi-Fi password. Turn off a few other devices to reduce interference and see if that affects your Echo device's ability to connect.
4. If you have several devices connected to your Wi-Fi network, turn some of them off temporarily. Check if multiple connected devices are affecting your Echo device's ability to connect.
5. Check if your router has separate network names (SSID) for the 2.4 GHz and 5 GHz bands. If it does, try moving your device from one network to the other.
   • For example, if your router has both "MyHome-2.4" and "MyHome-5" wireless networks, disconnect from the one you're using and try the other.
6. If your Wi-Fi password has recently changed, Update the Wi-Fi Settings for Your Echo Device or Update the Wi-Fi Settings on Your Echo Show.
7. If your device is still having intermittent connection issues, Reset Your Echo Device.