Deliveries from Amazon Logistics

Amazon Logistics works with local and regional transportation partners across the country who deliver packages to Amazon customers seven days a week.

Tip:

On-Road Incident Emergency Hotline

Safety is Amazon's top priority. In the event of an emergency, or if you need to report an incident involving a driver delivering on behalf of Amazon:

  1. Secure your own safety.
  2. Call 911 if police or emergency medical services are needed.
  3. Contact us to report the incident to Amazon. Select Help with something else, select Something else, then select I need more help. Follow the prompts to speak with an agent and report your issue.

Tracking Your Order

You can track your Amazon order in Your Orders, which displays up-to-date information we receive from our delivery partners. If you need more detailed help with tracking your package, please visit Track Your Package.

Estimated Delivery Windows

You can learn more about Estimated Delivery Windows here.

Delivery Information

Drivers delivering for Amazon won't typically knock on your door or ring your doorbell. That is, unless a signature or one-time password (OTP) is required.

For some deliveries, drivers may call or text the phone number you provided for your order. The call or text would come from "Amazon Order Support" as the caller ID, or one of the following numbers: +1 206-219-0815 or +1 206-453-2329.

Please note that a genuine call from a driver delivering on behalf of Amazon won't request any financial or credit card information. These calls should only have questions relating to how to complete a delivery successfully. They may inform you of critical delivery requirements such as one-time password or age verification delivery.

If you need your package delivered at a later date than scheduled, go to Your Orders. Select the Track Package button for the relevant order. For eligible orders, you can select the Request Reschedule link.

You can redirect eligible shipments to an Amazon Hub Locker using your Amazon Shopping App. Go to Your Orders, select your order, then choose Send to a nearby pickup point.

Find a Missing Package

Tracking will sometimes show that a package has been delivered, but you haven't received it. Check to see if the package was left with a receptionist or neighbor. You can visit Find a Missing Package That Shows As Delivered for more information. If you checked these places, and you still can't locate your package, please contact us. We'll be happy to look into it for you.

Access Codes and Delivery Instructions

You can give instructions to the delivery driver, like driving directions or a safe place to leave your package. Enter them during checkout or add them through Your Account. Select Track Item on the relevant order in Your Orders. Then select Provide Delivery Instructions on the Progress Tracking page.

You can also manage your delivery address for future orders through Your Account. Go to Manage Address Book under Settings and select Change. You can provide information like the address type (Residential or Commercial), intercom number, or a security access code. This information is saved in your Address Book and applied to any future orders that you place to that address.

Delivery instructions entered on your Amazon account are temporarily visible only to partners delivering with Amazon Logistics. These drivers can't place deliveries in U.S. mailboxes. You can choose a location that is hidden from sight in your delivery preferences.

If an Amazon transportation partner isn't delivering your package, please contact the carrier for assistance. To find the name of your carrier, visit Your Orders and select Track Package. See Carrier Contact Information for contact information.

  • Use UPS MyChoice to communicate delivery preferences to UPS drivers.
  • Use FedEx Delivery Manager to communicate delivery preferences to FedEx drivers.
  • Contact your local Post Office to communicate delivery preferences to the United States Postal Service.

Issues not Related to an Order

If you have an issue with a delivery driver that isn't related to receiving a package, Customer Service is here to help. If you don't have an Order ID to share, the following information will help our Customer Service team research the incident:

  • Street/intersection where the issue occurred
  • The time of day the issue occurred
  • Description of the driver's vehicle

If you receive an Amazon package that's not yours, please contact us.

Customer Service

You can contact us if you need to reschedule a delivery or with any other questions you may have. Select the item that you need help with and follow the prompts.