Set Top Boxes and Media Players with the Prime Video App

Note: Accessibility features, such as availability of subtitles, alternative languages, and audio description tracks, vary across the Prime Video catalog.

Google Chromecast

Streaming Video Quality - Up to Ultra HD (depending on model of Chromecast)
Sound quality - up to 5.1 surround sound
Closed Captions (Subtitles) - Yes
Audio Description - Yes
Live Streaming - Yes
Live ad support - Yes
Ad-supported channels - Yes
Profiles Supported - Yes, through the Prime Video app
Support Website - Google Help Center (https://support.google.com/chromecast)
Additional Notes - While using Google Chromecast, playback, Subtitles, and audio settings (such as language tracks) are controlled via the Prime Video app.

Google TV/TV Streamer

Streaming Video Quality - Up to Ultra HD
Sound quality - up to 5.1 surround sound
Closed Captions (Subtitles) - Yes
Audio Description - Yes
Live Streaming - Yes
Live ad support - Yes
Ad-supported channels - Yes
Profiles Supported - Yes
Support Website - Google Help Center (https://support.google.com/chromecast)

Roku

Streaming Video Quality - up to Ultra HD
Sound quality - up to 5.1 surround sound, Dolby Atmos
Closed Captions (Subtitles) - Yes
Audio Description - Yes
Live Streaming - Yes
Live ad support - Yes
Ad-supported channels - Yes
Profiles Supported - Yes, on selected models
Support Website - Official Roku Support (https://support.roku.com)
Additional Notes – Roku devices support the playback of Prime Video using an Alexa-enabled device. For further details, see: Play Videos with Alexa Using Your Voice

Apple TV

Streaming Video Quality - up to Ultra HD (Apple TV 4K); up to HD (all other models)
Sound quality - up to 5.1 surround sound, Dolby Atmos
Closed Captions (Subtitles) - Yes
Audio Description - Yes
Live Streaming - Yes, Apple TV 4K and Apple TV (3rd and 4th Generation) only
Live ad support - Yes, Apple TV 4K and Apple TV (3rd and 4th Generation) only
Ad-supported channels - Yes, Apple TV 4K and Apple TV (3rd and 4th Generation) only
Profiles Supported - Yes, on selected models
Support Website - Official Apple Support (https://support.apple.com)
Additional Notes - Apple TV (4th and 5th Generation) devices support the playback of Prime Video using an Alexa-enabled device. For further details, see: Play Videos with Alexa Using Your Voice

Comcast X1

Streaming Video Quality - HD and SD (on all set top boxes), UHD (only on X1 UHD models - Xi6 and XG1v4)
Sound quality - up to 5.1 surround sound
Closed Captions (Subtitles) - Yes
Audio Description - Yes
Live Streaming - Yes
Live ad support - Yes
Ad-supported channels - No
Profiles Supported - Yes
Support Website - Xfinity Assistant (https://support.xfinity.com/chat)
Additional Notes - Paramount+ isn’t available through Prime Video on Comcast X1 Xfinity devices. You can’t sign up for Max and Cinemax channel subscriptions through Prime Video on Comcast X1 Xfinity devices.

Cox Contour

Streaming Video Quality - HD and SD (on all set top boxes), UHD (only on Contour UHD models - Xi6)
Sound quality - up to 5.1 surround sound, Dolby Atmos
Closed Captions (Subtitles) - Yes
Audio Description - Yes
Live Streaming - Yes
Live ad support - Yes
Ad-supported channels - Yes
Profiles Supported - Yes
Support Website - Contact Cox Residential (https://www.cox.com/chat)
Additional Notes - Paramount+, Max, and Cinemax aren’t available through Prime Video on COX Contour devices. You’re able to subscribe, and watch, these Prime Video Channels on other supported devices.

Dish Network

Streaming Video Quality - up to Ultra HD
Sound quality - up to 5.1 surround sound
Closed Captions (Subtitles) - Yes
Audio Description - Yes
Live Streaming - Yes
Live ad support - Yes
Ad-supported channels - Yes
Profiles Supported - Yes
Support Website - MyDish Support (https://www.mydish.com/support)
Additional Notes - Paramount+, Max, and Cinemax aren’t available through Prime Video on Dish Network devices. You’re able to subscribe, and watch, these Prime Video Channels on other supported devices.

Charter/Spectrum

Streaming Video Quality - up to Ultra HD
Sound quality - up to 5.1 surround sound
Closed Captions (Subtitles) - Yes
Audio Description - Yes
Live Streaming - Yes
Live ad support - Yes
Ad-supported channels - Yes
Profiles Supported - Yes
Support Website - Spectrum Support (https://www.spectrum.net/support/category/tv)
Additional Notes - Paramount+ isn't available through Prime Video on Charter devices. You’re able to subscribe, and watch, this Prime Video Channel on other supported devices.

NVIDIA Shield

Streaming Video Quality - up to Ultra HD
Sound quality - up to 5.1 surround sound, Dolby Atmos
Closed Captions (Subtitles) - Yes
Audio Description - Yes
Live Streaming - Yes
Live ad support - Yes
Ad-supported channels - Yes
Profiles Supported - Yes
Support Website - NVIDIA Support (http://nvidia.com/support)

Meta Quest

Streaming Video Quality - up to HD
Sound quality - stereo sound
Closed Captions (Subtitles) - Yes
Audio Description - Yes
Live Streaming - Yes
Live ad support - Yes
Ad-supported channels - No
Profiles Supported - No
Support Website - Meta Quest (https://www.meta.com/quest)

TiVo

Streaming Video Quality - Ultra HD for TiVo Series 6; HD for Premiere, Roamio, Mini models; SD for previous series
Sound quality - up to 5.1 surround sound
Closed Captions (Subtitles) - Yes
Audio Description - Yes
Live Streaming - Yes
Live ad support - Yes
Ad-supported channels - Yes
Profiles Supported - Yes, on selected models
Support Website - TiVo Support Center (https://tivo.com/support)

Xiaomi

Streaming Video Quality - up to HD
Sound quality - up to 5.1 surround sound
Closed Captions (Subtitles) - Yes
Audio Description - Yes
Live Streaming - Yes
Live ad support - Yes
Ad-supported channels - Yes
Profiles Supported - Yes
Support Website - Xiaomi Support (https://www.mi.com/global/support/contact)

XGIMI

Streaming Video Quality - HD
Sound quality - up to 5.1 surround sound
Closed Captions (Subtitles) - Yes
Audio Description - Yes
Live Streaming - Yes
Live ad support - Yes
Ad-supported channels - Yes
Profiles Supported - Yes
Support Website - XGIMI Customer Care (https://helpcenter.xgimi.com/)

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