About Customs Regulations for Identity Documents

When you place an order for a product from Amazon.com, Identity Documents (ID information) may be required for customs clearance.

Customs regulations in certain countries require you to provide ID for customs clearance. Amazon safely & securely stores the ID information in order to transmit the information to the carrier and Customs officials. This process allows your packages to clear Customs without additional delay.

When you provide your ID information for an address, the ID information links to that delivery address. We use the information provided for that shipment as well as future shipments to that address. The name on the shipping address must match the name on the provided ID information. If you're shipping to someone other than yourself, add the ID information of the recipient. To edit the ID information linked to a delivery address, go to Your Addresses.

To delete the ID information from your Amazon account, go to Manage saved IDs. We immediately remove the ID information from your saved IDs page and all addresses in your address book. Permanent deletion from the Amazon database can take up to 30 days. If you don't use the ID information over a 90-day period, we automatically delete the ID from Your Account and Amazon systems.

Errors or missing information may cause delays beyond the original delivery date. The carrier may contact you for further information to complete those orders.

Note:
  • Customs offices in some countries and regions require the importer of record (IOR) to provide a particular form of identification (ID) before releasing a shipment. You may be required to provide an ID number (such as national ID), photograph of ID, or other document.
  • Countries, regions, and jurisdictions that can require an ID number include: Argentina, Aruba, The Bahamas, Bahrain, Bangladesh, Bermuda, Bolivia, Brazil, Bulgaria, Cayman Islands, Chile, China, Costa Rica, Croatia, Curaçao, Cyprus, Czech Republic, Dominican Republic, Ecuador, Egypt, El Salvador, Guatemala, India, Indonesia, Israel, Italy, Jamaica, Jordan, Kazakhstan, Kenya, Kuwait, Latvia, Lithuania, Mexico, Nigeria, Norway, Oman, Panama, Peru, Portugal, Qatar, Romania, Russian Federation, Saudi Arabia, South Africa, Slovakia, Slovenia, South Korea, Spain, Sweden, Taiwan, Trinidad and Tobago, Turkey, United Arab Emirates, Uruguay.
  • We collect this information for some countries. However, it may happen that these countries' Customs office may need additional information and you might be required to provide that data directly to the delivery carrier.
  • Taiwan: Effective January 16th, 2020, Taiwan customs requires real name authentication for individuals importing courier express shipments. To facilitate customs clearance, the recipient must register directly via the Taiwan Customs EZ WAY app on a mobile device to complete the real name authentication process. Shipments without real name authentication and verification may not be accepted for import clearance. For additional detail regarding the import clearance process, you can visit the Taiwan Customs information website at https://web.customs.gov.tw/en/singlehtml/1865?cntId=0d6a8a091ace45ddbf17d5b70e25534c.
  • South Korea: When importing products into Korea, a Personal Customs Clearance Code (PCCC), provided by the Korea Customs Service is required for the declaration of personal items. You can create or update your PCCC on the Korea Customs Service site or obtain further information at https://www.customs.go.kr/.

    Note: when ordering on Amazon.com, Korean customers can use their Korean or non-Korean name. When using their Korean name, this name must be an identical match to the name used in their PCCC application (capitalization sensitive). If customers use their non-Korean name to order products on Amazon.com for shipping into Korea, the last 4 digits of the phone number in the Customs entry must match the last 4 digits of the phone number provided in their PCCC registration.

  • Argentina: Customers in Argentina must have their CUIL (Código Único de Identificación Laboral) registered with a digital email address on the AFIP site. Without this, shipments cannot be cleared. For additional information, and to register your CUIL, you can visit: https://www.argentina.gob.ar/descarga-constancia-cuil
  • The Bahamas: Customers in The Bahamas must register with the Click2Clear portal to clear shipments at Bahamas customs with a valid photo ID. Registration is a one-time process for all users and aids in the clearance process. In addition to the portal, customers need to fill out form C44 for couriers to clear the Amazon shipments on behalf of the customer. Couriers will contact customers (email/phone) to collect this form to expediate the Bahamas customs clearance process. For additional information, and to register yourself on the Click2Clear portal, you can visit: https://www.bahamascustoms.gov.bs/imports-and-exports/about-click2clear/info-for-individuals/.
  • Cayman Islands: Customers in Cayman Islands must register on Cayman Customs Online System to facilitate clearing packages by Cayman customs. Customers need to enter a TIN number in this process and add DHL International (Cayman) LTD as your agent. For additional information, and to register on the portal, you can visit: https://online.gov.ky/cols/faces/pages/login.jsf.
  • Thailand: Customers in Thailand must apply for permit through TISI NSW systems (website: https://www.tisi.go.th/website/nsw/n_nsw) or they can contact Thai Industrial Standards Institute T. 0-2430-6815 ext. 3001-3003 within government office hours. This permit is required for Toys, Electric Appliance, Safety equipment, and Vehicle spare parts. In addition, customers must obtain the LPI (license per invoice) to import medical devices. Link to request LPI is: https://logistics.fda.moph.go.th/import-health-products-for-personal-use/%20import-health-product-to-thailand-for-personal-use