Reset Your Amazon Tap

If your Amazon Tap is unresponsive, or you want to erase your device settings, factory reset your device.

Tip: Having trouble with your Amazon Tap? Restart your device first to see if it resolves the problem. Press and hold the Power button until the button dims (about 5 seconds). Then press and hold the Power button again.
  1. Press and hold the Wi-Fi/Bluetooth button and Previous button until the light indicators turn orange, then blue (about 12 seconds).
  2. Wait for the light indicators to turn orange. Use the Alexa app to set up your Amazon Tap.

For more help, go to: