Resolve Wi-Fi Connection Issues on Your Kindle E-Reader

Try these troubleshooting tips if your device can't connect to a Wi-Fi network.

Note: Kindle devices don't support 6 GHz Wi-Fi bands. Kindle devices released before 2021 also don't support 5 GHz and WPA3 encryption. If supported, use 5 GHz Wi-Fi to avoid interference.

Quick Actions

  • Turn off Airplane mode.
  • Check that you are using the correct network name and password. Go to Locate Your Wi-Fi Password.
  • Confirm other devices connect to the same network. Go to Troubleshooting Network Outage.
  • Move your Kindle closer to your router.
  • Move your Kindle away from microwaves, baby monitors, or other wireless devices.
  • Disconnect other devices from your Wi-Fi to free up bandwidth.
  • For Wi-Fi roaming to work, make sure your 2.4 GHz, 5 GHz, and extender or mesh network all have the same network name, security type, and password.
  • Public hotspots may require a separate sign-in, usually through a pop-up. If the pop-up doesn't appear automatically, open any simple website on the Kindle browser and check if the welcome page is displayed.

Restart Devices

  1. Restart your Kindle. Go to Restart Your Kindle E-Reader.
  2. Reboot your modem and router. Go to Restart Home Network Devices.
  3. Wait two minutes, then try connecting again.

Update Software

  1. Confirm that your device has the latest software version available. Go to Kindle E-Reader Software Updates to compare version numbers.
  2. Try connecting again.

Try a Different Connection

  1. Connect your Kindle to a smartphone as a personal Wi-Fi hotspot.
  2. Attempt to connect your device to Wi-Fi again or add a network manually by choosing the Other... option in the Wi-Fi scanlist.
  3. If this works, the issue is with your network, not your Kindle.

Factory Reset Your Kindle

If the issue still persists, Factory Reset Kindle E-Reader.

Note: If multiple devices can't connect, contact your Internet Service Provider.

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