Amazon Renewed Guarantee

Amazon Renewed Guarantee Coverage

Most Amazon Renewed items include a 90-day return period. Renewed Premium and Renewed Automotive items come with a 365-day return period. Please check the product detail page for return eligibility before placing your order. After purchase, you can find information on an item's return eligibility in your Order History.

Select Amazon Renewed items include Amazon's 30-day return period followed by a FREE 11-month limited warranty serviced by Asurion for defects in material and workmanship with no deductible. For covered claims, Asurion will either repair or replace your Amazon Renewed item or you will receive an Amazon gift card or check, at Asurion’s option, in the amount of the purchase price you paid for your Amazon Renewed item (minus any taxes and any separately stated fees or charges).

This limited warranty does not cover any damage due to (i) accident, misuse, neglect, fire, water, alteration, or (ii) damage from any third-party repair, third-party parts, commercial use, or other external causes.

This limited warranty only applies to select Amazon Renewed items purchased on Amazon.com and delivered within the 50 states of the United States, excluding Puerto Rico, the U.S. Virgin Islands and APO, FPO and DPO addresses (collectively, the "Territory"). Replacement or repaired equipment will only be shipped to addresses within the Territory.

See here for the full limited warranty terms and conditions. If your Amazon Renewed item is eligible for the FREE 11-month limited warranty by Asurion, you can initiate your claim here.

Amazon Renewed Returns

Before returning the item, ensure you back up your data, disable phone tracking, unlink cloud accounts, and perform a factory reset to remove personal data. For help removing personal data, visit your device manufacturer’s website—such as Apple or Samsung—for detailed instructions. If these steps aren't performed, the device won't qualify for a replacement or refund. Returns are free of charge, but if we issue a refund or replacement and do not receive the returned item, you may be charged the original purchase price.

If we do not receive your return after we issue you a refund or a replacement, we may charge you the original amount you paid for the item.

The Amazon Renewed Guarantee offers product support during your return period. If you encounter any problems, you can reach a dedicated Amazon customer service associate from Your Orders page. Click the Get Product Support button next to your Amazon Renewed product purchased on the Your Orders page. If you do not see the Get Product Support button and your item is still within the return period, then Contact Us.

Learn more about Amazon Renewed or shop all refurbished items in the Amazon Renewed store.