Cancel or Reverse an A-to-Z Guarantee Refund

If you no longer need a refund you can cancel your request before we make a decision. .

To cancel your refund request or reverse the refund:

1. Go to Your Orders.
2. Locate the order.
3. Select Request refund.
4. Select Withdraw request.
5. Enter your comments in the text box.
6. Select Submit.

Note:

If your refund request is denied, you can submit an appeal within 30 calendar days of the decision. Go to Appeal a Denied A-to-Z Guarantee Refund for more information.