Issues Watching a Prime Video Add-On Subscription on My Comcast Xfinity, Cox Contour, or Dish Network Device

Some Prime Video add-on subscriptions can’t be subscribed to or watched on selected cable and satellite set top boxes.

  • If you have a Comcast X1 Xfinity, Cox Contour, or Dish Network device, you’re unable to subscribe to for or watch Paramount+, MAX, or Cinemax via a Prime Video add-on subscription. You may subscribe to, and watch these subscriptions via any other supported device.
  • If you have a Cox Contour device, you’re unable to subscribe to MAX or Cinemax via a Prime Video add-on subscription. However, if you already have a subscription to these through Prime Video, you may watch through these devices.

For more help, try our Prime Video forum